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Veeam Software is seeking a Technical Support Engineer with Japanese language proficiency to support the company's Japanese-speaking customer base from the Bucharest office. This is a hands-on, customer-facing role focused on providing technical support to B2B customers via phone, email, remote sessions, and web conferencing.
In this position, you will serve as a trusted advisor to IT professionals, taking ownership of technical cases from initial investigation through resolution or appropriate escalation. You will act as a technical focal point for customers in both Japanese and English, troubleshooting complex issues across backup, recovery, virtualization, storage, networking, and operating system environments.
Key responsibilities include:
- Providing direct technical support to B2B customers through multiple channels
- Performing structured troubleshooting and log file analysis across customer environments
- Troubleshooting Veeam Backup & Replication, VMware vSphere, Microsoft Hyper-V, Windows Server, Linux, storage, and networking issues
- Determining whether issues are known defects, configuration problems, or environmental/usage-related
- Correcting issues and educating customers on how processes and interactions work
- Contributing to knowledge base articles and internal documentation
- Providing feedback from the field to development and testing teams
Veeam Backup & Replication is a data protection platform that enables customers to verify backup recoverability, recover instantly, and test upgrades in isolated environments before production deployment.
The company offers comprehensive benefits including 21 annual vacation days plus 4 VeeaMe Days for self-care, private health/dental/vision insurance, life insurance (2× annual salary), critical illness and disability coverage, monthly lifestyle benefits (40 RON/day meal allowance plus 600 RON/month cafeteria platform), free access to Bookster library, and professional development through LinkedIn Learning, O'Reilly, mentoring, and workshops.
Note: Applicants must be permanently located in Romania; Veeam reserves the right to decline applications from those located outside Romania.
REQUIREMENTS:
- Minimum 3 years of technical support experience
- Fluent Japanese language skills (both written and spoken)
- Strong troubleshooting skills and product knowledge across backup, virtualization, storage, networking, Windows, and Linux environments
- Ability to solve challenging technical problems and own issues through to resolution
- Willingness to learn complex technologies
- Permanent residency in Romania
