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Salary: USD 138,400 - 208,000 / annual
Scale AI is hiring an Engagement Manager to lead delivery of agentic AI workflows for a national security customer. This role sits on the public sector delivery team and combines program leadership, customer relationship management, technical fluency, and contract awareness in a fast-moving, mission-driven environment.
You will manage customer relationships across all levels (executive to end user), work with customers to scope agentic workflow use cases that Scale's engineering team will build, and lead cross-functional project teams to deliver on and exceed the customer's AI/ML objectives. You'll oversee onboarding and implementation, identify customer needs and operator pain points proactively, and maintain a "whatever-it-takes" mentality to ensure customer success.
The role is based in the Miami/Tampa area but requires 4 days per week onsite with the customer in the Omaha area, plus at least 25% travel as needed. This is a full-time position with a competitive compensation package including base salary, equity, and comprehensive benefits.
REQUIREMENTS (Must Haves):
- Active TS/SCI security clearance (required)
- 5+ years of work experience in stakeholder management or customer-facing roles delivering enterprise-scale applications/solutions
- Track record of structured, analytics-driven problem solving
- Excellent verbal and written communication skills
- Willingness to be onsite in Omaha area 4 days/week and travel at least 25% as needed
PREFERRED QUALIFICATIONS:
- 10+ years of professional experience, often in customer-facing technical program management in industry or government
- Prior experience at an API technology company and/or managing technical customers using APIs
- Technical degree in computer science, engineering, or related field
- Proficiency in Python, SQL, or other programming languages
- Domain expertise in relevant fields (e.g., modeling and simulation, joint planning processes, intelligence workflows)
