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OneTrust is seeking an Engagement Manager to serve as the senior delivery sponsor for strategic and complex customer engagements. The role sits above day-to-day project execution, providing executive-level governance, escalation leadership, and strategic oversight across high-value implementations.
You will work alongside Project Managers, Customer Success, Services Sales, and partners to keep delivery aligned to scope, product capability, business outcomes, and account strategy. Your focus is on bringing senior judgment, executive presence, and cross-functional leadership to complex implementations, not on owning day-to-day project management or adoption activities.
Key responsibilities include:
- Acting as the senior delivery sponsor for strategic and complex customer engagements
- Leading executive governance across assigned accounts, including Steering Committees and senior stakeholder reviews
- Identifying delivery, commercial, and relationship risks early and driving clear action to contain them
- Leading major escalations and supporting recovery planning on at-risk engagements, balancing customer outcomes, delivery feasibility, and margin discipline
- Providing continuity across Professional Services delivery, expansion activity, and renewal planning on strategic accounts
- Partnering closely with Project Managers to support delivery decision-making without taking over day-to-day execution
- Working with Customer Success and Sales to align delivery plans with account priorities and growth opportunities
- Supporting services shaping for large or strategic opportunities by bringing delivery insight into scoping and execution approach
- Serving as the senior OneTrust delivery point of contact for partner-led programs
- Coaching delivery teams on executive communication, stakeholder management, and escalation prevention
- Contributing to continuous improvement initiatives across Professional Services
OneTrust is an AI-Ready Governance Platform that unifies regulatory intelligence, automation, and connected governance workflows to help businesses move at the speed of AI while ensuring responsible data use. The company is trusted by thousands of organizations worldwide.
The role operates on an office-first culture with three days per week in office expected for most roles, though specific requirements may vary.
Requirements:
- 6+ years' experience leading Professional Services, enterprise software delivery, or strategic consulting roles supporting complex customer implementations
- Bachelor's degree in a relevant discipline, or equivalent practical experience
- Strong experience working with complex enterprise customers in fast-moving, high-accountability delivery environments
- Proven ability to lead senior stakeholder conversations, including executive and C-suite audiences
- Experience handling major escalations and driving recovery actions across cross-functional teams
- Strong commercial judgment, with the ability to balance customer value, delivery risk, and margin considerations
- Excellent communication, influencing, presentation, and negotiation skills
- Strong understanding of enterprise delivery governance and how to translate business outcomes into practical delivery decisions
- Experience building effective working relationships across services, sales, customer success, product, and partner teams
- Domain depth in one or more OneTrust solution areas such as Privacy, AI Governance, Risk, or CMP is preferred
- Relevant programme, project, or agile certifications such as PMP, PRINCE2, MSP, or Agile are beneficial
