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Listen Labs is hiring its first Engagement Manager in Austin to drive customer adoption and success on its AI-powered research platform. The platform conducts in-depth interviews, analyzes conversations, and delivers executive-ready insights in hours rather than weeks. Listen is trusted by leading brands including Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé.
In this role, you will own the complete customer journey post-sale, managing onboarding, adoption, retention, and expansion. You'll serve as the primary day-to-day contact for key accounts, partnering closely with the sales team to identify expansion and renewal opportunities. You'll provide proactive guidance to help customers maximize value from the platform, collect feedback to inform product direction, and develop customer success playbooks as the company scales.
Listen Labs was founded by serial entrepreneurs Alfred (Bemlo, YC W22) and Florian (IOI medalist, ICPC World Finalist), with a team drawn from Google, Meta, Tesla, Amazon, Jane Street, and top consulting firms. The company has achieved 15x annualized revenue growth since launch, completed over 2 million interviews, and raised $100M in funding led by Ribbit Capital with participation from Sequoia, Conviction, and Pear VC. The company already serves 15% of Fortune 100 companies.
The company offers competitive benefits including full medical, dental, and vision coverage; FSA/HSA and life insurance; annual learning and wellness stipends; monthly AI tool budget; daily meals (chef-prepared in SF office, meal credits in NYC and London); flexible time off; and company offsites. As an early team member, you'll own end-to-end processes and grow alongside the company.
REQUIREMENTS:
- 4–8 years of professional experience
- Customer-facing experience is a plus
- Strong relationship-building, communication, and organizational skills
- Self-starter comfortable with ambiguity and fast-paced environments
- Experience with research, insights, or AI products is a plus
- Ability to work in office 5 days per week
