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Outset is an AI-powered user research platform used by global brands like HubSpot, Microsoft, Uber, and Nestle to conduct qualitative research at scale. The company recently raised a $30M Series B and is experiencing rapid growth (8x business expansion). They're seeking an Enablement Program Manager to build and scale the enablement engine for their go-to-market teams.
Reporting to the VP of Sales, you will own Outset's GTM enablement program end to end, serving Sales, Customer Success, Partnerships, Product Marketing, and Solutions teams. This is a high-ownership role in a fast-moving environment where new products, verticals, competitors, and use cases emerge monthly.
Key responsibilities include:
- Design and own repeatable, plug-and-play enablement frameworks (onboarding, product launch kits, competitive updates, certifications) that scale across the organization
- Build and run new-hire onboarding programs that get GTM team members customer-ready quickly
- Synthesize complex topics (AI-moderated research, research methodology, products, pricing, competitors) into clear, sticky training and content
- Own and maintain the GTM knowledge repository—messaging, battlecards, playbooks, product content—ensuring accuracy and discoverability
- Partner with Product and Marketing to translate launches and roadmap updates into field-ready training and assets
- Collaborate with Sales, CS, and Partnerships leaders to identify skill and knowledge gaps and prioritize enablement initiatives
- Work cross-functionally with G&A and Leadership on deal desk, pricing, legal, and process changes
- Deliver live trainings, workshops, and certifications; build async content (recordings, guides, quizzes) for global time zones
- Measure program effectiveness through ramp time, certification completion, content usage, and field feedback; iterate accordingly
- Bring structure to ambiguity by identifying ownership gaps and creating solutions
This role is designed for an early-career operator with demonstrated program ownership experience who thrives in ambiguity and wants to grow with a category-defining company.
Qualifications:
- 4+ years of professional experience in Enablement, Learning & Development, Center of Excellence, or Chief of Staff function
- Proven end-to-end program ownership (not just contribution)
- Exceptional teaching and communication skills; ability to distill complex topics for any audience
- Track record of driving adoption through early adopter identification and peer-led success stories
- Experience designing scalable, repeatable processes and systems that work without your direct involvement
- Highly organized and detail-oriented; experience owning knowledge bases or content libraries
- Strong cross-functional partnership skills across GTM, Product, G&A, and senior leadership
- Proven success in fast-paced startup environments; comfortable with ambiguity and rapid priority shifts
- High-ownership, resourceful mindset
- B2B SaaS GTM experience is a strong plus; familiarity with AI products or market research is a bonus
