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OpenAI's Enablement Lead team helps enterprise organizations translate AI capabilities into sustained business impact through world-class training and adoption programs. This specialist post-sales enablement role focuses on designing and delivering high-impact enablement experiences that drive customer activation, sustained usage, and measurable outcomes across OpenAI's product suite, including ChatGPT Enterprise and Agents.
You will serve as a Subject Matter Expert for designated product areas, building deep expertise in how AI capabilities apply to real-world enterprise workflows. Your responsibilities include:
- Owning the enablement strategy and execution for OpenAI products across business and technical teams within enterprise organizations
- Leading customer enablement across the full lifecycle—from initial onboarding through expansion, optimization, and long-term adoption
- Designing and delivering high-impact engagements including onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from C-level executives to working teams
- Driving customer activation and measurable business value through structured, organization-wide adoption programs
- Partnering closely with Sales, Solution Architects, and Delivery Leads to drive adoption across the core product suite
- Developing reusable training assets, playbooks, and best practices based on patterns observed across customers and regions
- Gathering customer feedback from enablement engagements, synthesizing themes, and relaying insights to inform product and program improvements
- Supporting internal enablement and identifying emerging customer use cases for new product surfaces
You will blend strong product fluency, instructional design expertise, and customer advisory skills. Success means accelerating customer confidence, increasing product adoption, supporting successful launches of new capabilities, and helping customers translate product features into tangible outcomes across teams and business functions.
The role is based in OpenAI's Sydney office with a hybrid work model of 3 days in the office per week. Relocation assistance is offered to new employees.
REQUIREMENTS:
- 6+ years of experience in customer-facing, enablement, or instructional roles, engaging C-level, business, and technical audiences in complex enterprise environments
- Exceptional presentation and communication skills, particularly translating AI capabilities into clear, practical value for senior and executive audiences
- Strong product fluency across ChatGPT, Agents, and the broader OpenAI ecosystem, with practical understanding of how AI capabilities apply to real-world workflows and enterprise use cases
- Experience leading workshops and enablement programs, with ability to design learning journeys, facilitate live sessions, and respond to questions in real time
- Ability to identify patterns across customers and translate them into scalable approaches that improve adoption across the broader customer base
- Ability to connect product capabilities to concrete business outcomes such as productivity gains, operational efficiency, cost reduction, risk mitigation, or revenue impact
- Comfort thinking on your feet in live customer environments, adapting quickly to new information, shifting priorities, and real-time questions while maintaining clarity, ownership, and momentum
- Humble attitude, eagerness to help others succeed, and strong curiosity to continuously learn and deepen understanding of emerging AI capabilities
- Personal commitment to fostering the safe and responsible evolution of AI
