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OpenAI's Enablement Lead team helps enterprise organizations translate AI capabilities into sustained business impact through world-class training, technical enablement, and adoption programs.
The Enablement Lead, Knowledge Work role is a specialist post-sales enablement position focused on designing and delivering high-impact enablement experiences that drive adoption of OpenAI's product suite, including ChatGPT Enterprise and Agents. This role blends product fluency, instructional design, and customer advisory to accelerate customer confidence and measurable business value.
You will lead live workshops, deliver services, and design adoption interventions for diverse audiences—from everyday business users to technical practitioners and executive leaders. Success means helping customers understand not just what OpenAI's products can do, but how to apply them effectively in real-world workflows, translating product features into tangible outcomes across teams and business functions.
Key responsibilities include:
- Owning enablement of OpenAI products across business and technical teams within enterprise organizations
- Serving as a Subject Matter Expert (SME) for designated product areas, building deep expertise and aggregating customer feedback to inform product development
- Leading customer enablement across the full lifecycle—from onboarding through expansion, optimization, and long-term adoption
- Designing and delivering high-impact engagements including onboarding sessions, advanced trainings, executive briefings, hackathons, and hands-on workshops
- Driving customer activation and sustained usage through structured enablement programs designed for organization-wide adoption
- Partnering with Sales, Solution Architects, and Delivery Leads to drive adoption
- Developing reusable training assets, playbooks, and best practices based on patterns across customers and regions
- Gathering and synthesizing customer feedback to inform product and program improvements
The role is based in OpenAI's Seoul office with a hybrid work model of 3 days in-office per week. Relocation assistance is offered to new employees.
Requirements:
- 6+ years of experience in customer-facing, enablement, or instructional roles, engaging C-level, business, and technical audiences in complex enterprise environments
- Exceptional presentation and communication skills, particularly translating AI capabilities into clear, practical value for senior and executive audiences
- Strong product fluency across ChatGPT, Agents, and the broader OpenAI ecosystem, with practical understanding of how AI capabilities apply to real-world workflows and enterprise use cases
- Experience leading workshops and enablement programs, with ability to design learning journeys, facilitate live sessions, and respond to questions in real time
- Ability to identify patterns across customers and translate them into scalable approaches that improve adoption
- Capability to connect product capabilities to concrete business outcomes such as productivity gains, operational efficiency, cost reduction, risk mitigation, or revenue impact
- Comfort thinking on your feet in live customer environments, adapting quickly to new information and shifting priorities while maintaining clarity and ownership
- Humble attitude, eagerness to help others succeed, and strong curiosity to continuously learn about emerging AI capabilities
- Personal commitment to fostering safe and responsible evolution of AI
