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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations dependent on physical operations to harness IoT data for actionable insights. The company serves industries representing over 40% of global GDP, including agriculture, construction, field services, transportation, and manufacturing.
As an Enablement Consultant, you will be on the front lines ensuring customers maximize the safety, efficiency, and sustainability of their operations using Samsara's IoT platform. This is a cross-functional role working alongside Sales, Support, Sales Engineering, and Product teams.
Key responsibilities include:
- Manage deployment of Samsara technology to customers, enabling quick time to value
- Create launch plans and roadmaps to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Run training sessions and demonstrate Samsara's technology to customers and day-to-day users across numerous use cases
- Work through challenges with customers across different operational contexts
- Juggle multiple customer engagements in parallel while delivering exceptional experiences
- Deeply understand the Samsara platform's capabilities and explain them to diverse customer types
- Champion and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as the company scales globally
This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. You will have high internal visibility and autonomy in a hyper-growth environment.
REQUIREMENTS:
- 2+ years of experience in a senior Customer Success, account management, or consulting role (SaaS experience preferred)
- Bilingual (Spanish and English) — required
- Strong spoken and written language skills for working with multiple teams and publishing documentation
- Experience supporting or working with technical products
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor's degree from a 4-year institution
- Based in Monterrey, N.L., or willing to relocate
- Strong priority management and high emotional intelligence
IDEAL CANDIDATE ALSO HAS:
- Strong bias for action, ability to think big, insistence on high standards
- Experience facilitating workshops with senior stakeholders and operational teams
- Strong executive presence and ability to influence cross-functional leaders
- Excellent communication, facilitation, and stakeholder management skills
- Proven track record building trust with executives and day-to-day software users
- Experience serving large and complex customer bases in B2B SaaS
- Thrives in unstructured, fast-paced, change-heavy environments
- Experience working with different LATAM countries (preferred but not required)
- Experience with Tech Touch Engagements
- Experience using Customer Success Platforms
