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SumUp is a fintech platform serving over 4 million small businesses across 39 markets with payment, finance, and customer relationship tools. The LATAM Support Enablement team ensures support agents across Chile, Peru, Colombia, and Mexico have the knowledge and skills to support merchants effectively from day one.
In this role, you will be central to scaling training and knowledge adoption as SumUp expands its LATAM Support operations and brings new markets online. You'll work across multiple countries to ensure consistent, high-quality onboarding and continuous learning.
Key responsibilities:
- Run onboarding sessions for new Support agents across Chile, Peru, Colombia, and Mexico, ensuring proper access, materials, and setup
- Prepare and facilitate onboarding training sessions based on existing content to help agents reach full contact-handling readiness within their first week
- Measure agents' knowledge levels, identify gaps, and design targeted training or reinforcement actions
- Run knowledge reinforcement initiatives to keep agents current on products, processes, and tools
- Encourage use of internal content and documentation to build agent autonomy over time
You'll be working in an office-first setup in Santiago, joining a diverse team of over 4,000 employees from 90+ nationalities. SumUp emphasizes continuous learning, inclusivity, and personal/professional growth.
Benefits include: 20 days paid leave plus public holidays, health/dental/optical/life insurance, virtual stock options, annual L&D budget, tax-free allowances (meals, childcare, transportation, home internet), 1-month sabbatical after 3 years, and referral bonuses.
Requirements:
- Strong organizational skills and attention to detail to manage multiple training activities simultaneously
- Experience supporting training, onboarding, or enablement processes in an operational environment
- Comfort with repetitive, structured tasks while maintaining quality and consistency
- Clear verbal and written communication to explain processes and provide feedback to diverse audiences
- Adaptability and collaborative mindset to navigate change as the team and markets grow
