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NeueHealth is seeking an experienced eClinicalWorks (eCW) Business Systems Analyst to implement, support, optimize, and enhance their Electronic Health Record and Practice Management systems. This role serves as a critical liaison between clinical, operational, revenue cycle, and technical teams to translate business needs into effective system solutions.
Key responsibilities include:
- Serve as the primary business analyst for eCW EHR and Practice Management workflows
- Partner with clinical, administrative, billing, and IT stakeholders to gather, analyze, and document business requirements
- Evaluate current workflows and recommend process improvements using eCW functionality
- Support configuration, maintenance, and optimization of eCW modules, templates, order sets, forms, reports, and workflows
- Analyze system issues, troubleshoot problems, and coordinate resolution with internal teams and eCW support
- Document functional specifications, workflow diagrams, test scripts, user stories, and business process documentation
- Assist with system upgrades, patches, enhancements, and new feature implementations
- Conduct user acceptance testing (UAT) and validate system changes before production deployment
- Support data analysis, reporting, dashboards, and operational metrics using eCW reporting tools
- Provide training and guidance to end users on eCW workflows and best practices
- Work closely with revenue cycle teams to support billing, claims, eligibility, scheduling, referrals, and payment workflows
- Ensure system changes comply with healthcare regulations, HIPAA requirements, and organizational policies
- Participate in project planning, status updates, risk identification, and implementation activities
- Maintain strong documentation of system configurations, workflows, issues, and resolutions
NeueHealth is a value-driven healthcare company aligned with the belief that all health consumers deserve high-quality, coordinated care. They deliver clinical care through owned clinics (Centrum Health and Premier Medical) and partnerships with affiliated providers, while enabling providers to succeed in performance-based arrangements through technology and services.
**Requirements:**
- Bachelor's degree in Healthcare Administration, Information Systems, Business, Computer Science, or related field (equivalent experience may be considered)
- 3+ years of experience as a Business Systems Analyst, Clinical Systems Analyst, or Healthcare IT Analyst
- Hands-on experience with eClinicalWorks (eCW) EHR and/or Practice Management systems
- Strong understanding of healthcare clinical workflows and/or ambulatory practice operations
- Experience gathering requirements, documenting workflows, and supporting system enhancements
- Knowledge of EHR configuration, testing, issue resolution, and end-user support
- Familiarity with HIPAA and healthcare data privacy requirements
- Strong analytical, problem-solving, and communication skills
- Ability to work with cross-functional teams including clinicians, front office, billing, IT, and leadership
- Proficiency with Microsoft Office tools (Excel, Visio, PowerPoint, Word)
**Preferred Qualifications:**
- Experience supporting eCW upgrades, migrations, or implementation projects
- Knowledge of revenue cycle workflows (scheduling, eligibility, claims, coding, billing, denials, payments)
- Experience with reporting tools, SQL, dashboards, or healthcare analytics
- Understanding of HL7 interfaces, APIs, lab interfaces, and interoperability standards
- Experience with patient portals, telehealth, referrals, document management, and care coordination workflows
- eClinicalWorks certification or training
- Experience in ambulatory care, physician group, or multi-specialty practice environment
