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Salary: CAD 65,000 - 68,000 / annual
FISPAN is an Enterprise SaaS FinTech company that enables banks to deploy embedded financial products and services through corporate clients' preferred ERP and accounting platforms. Founded in 2016 and headquartered in downtown Vancouver, FISPAN partners with Tier 1 banks including J.P. Morgan Chase, Wells Fargo, TD, and Bank of Montreal.
As a Documentation & Enablement Specialist, you will sit at the intersection of Product, Engineering, and Customer Success. Your mission is to bridge the gap between complex financial technology and user understanding by creating high-quality, technically accurate, and visually engaging documentation for partners and internal teams.
Key Responsibilities:
- Write and maintain high-quality API documentation, product training guides, and "How-To" articles for embedded banking tools
- Utilize documentation tools (Archbee, Markdown, Confluence, CMS) to manage the review process and ensure successful delivery of customer-facing product documentation
- Manage the documentation lifecycle for new product releases using project management tools (Jira) to track progress, manage documentation sprints, and synchronize enablement materials with product development cycles
- Work closely with Product teams to translate complex technical features into documentation and training materials for both technical and non-technical audiences
- Develop and design visually compelling training materials using LMS platforms, alongside interactive product demos and self-guided tours using Navattic
- Maintain and optimize internal knowledge bases (Confluence) and ensure external-facing documentation remains current
- Proactively gather feedback and use data to identify gaps in documentation, training, and interactive demo effectiveness
Requirements:
- Expert communicator with exceptional ability to explain complex technical concepts simply and professionally, with proven track record of collaborating across cross-functional teams
- Advanced experience with Jira for task management and tracking, along with documentation tools such as Confluence, Zendesk, or Vimeo for content hosting
- Proven experience in technical writing or professional documentation (portfolio samples preferred)
- Comfort with Markdown, basic HTML/CSS, or version control (Git); experience with ERP systems or banking APIs is a strong asset
- Ability to create clean, professional visual content (diagrams, screen recordings, UI/UX mockups)
- High attention to detail with ability to manage multiple documentation projects simultaneously in a fast-paced environment
- Excellent relationship building skills with ability to explain technical concepts to non-technical audiences
- Bachelor's degree in English, Communications, Technology, or related field
- Ability to work from downtown Vancouver office in the Guinness Tower
- Bonus: Experience with AI technology or automation
