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Zscaler is seeking a Director of Technical Success to lead and scale a high-performing technical success organization across the region. Reporting to the VP of Customer Success, you will own end-to-end regional customer outcomes including satisfaction, retention, adoption, and expansion. Your core responsibilities include leading, coaching, and developing a team of managers and Technical Success Managers to build strong leadership capabilities and foster a customer-centric culture. You will drive innovation in customer engagement models, team operating rhythms, and success programs to improve scale and efficiency. You'll build trusted relationships with executive customer stakeholders and serve as a senior escalation point for strategic situations. Cross-functional partnership with Sales, Support, Product, and Professional Services is essential to advocate for customer needs and optimize the overall customer experience.
Zscaler accelerates digital transformation by protecting thousands of enterprise customers through its AI-powered Zero Trust Exchange platform. The company leverages the world's largest security data lake to power cloud-native security solutions that protect against cyberattacks and data loss by securely connecting users, devices, and applications in any location.
You are customer-obsessed with deep empathy for enterprise clients, anchoring decisions in solving their real-world security and business objectives. You act like an owner, taking full accountability for regional outcomes while navigating seamlessly between high-level strategy and hands-on execution. You think at scale, connecting daily operations to broader company mission and building repeatable processes and teams built to last. You are a high-trust collaborator, partnering cross-functionally and building executive relationships through candid, respectful communication. You operate with urgency, maintaining speed and high standards to deliver rapid, measurable results.
Minimum qualifications include 10+ years of experience in customer success, account management, technical account management, or similar customer-facing roles, and 5+ years of senior leadership experience managing managers and building high-performing, scalable organizations. Demonstrated curiosity and active exploration of AI tools with a proven history of integrating new technologies to enhance workflows is required.
