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CreatorIQ is seeking a Director, Strategic Services to lead the operational coordination and delivery of professional services engagements across the company's specialized functions. This is a hybrid pre-sales/post-sales role based in New York, reporting to the Global Head of Strategic Services.
You will own the end-to-end coordination of Strategic Services engagements: scoping and positioning services during the sales cycle, and post-close, managing the operational through-line including scope definition, billable code assignment, utilization tracking, and cross-functional team activation. You'll partner with your EMEA-based counterpart to maintain consistent delivery standards and handoff processes globally.
Key responsibilities include:
- Owning scope-building for all Strategic Services engagements, translating customer needs into clearly defined, deliverable work spanning multiple functions
- Managing billable coding, utilization tracking, and allocation across six Strategic Services functions to provide real-time visibility into resource allocation and margins
- Mapping scopes to required functions and activating teams to ensure engagements aren't siloed when customer needs span multiple areas
- Establishing explicit handoff points and processes across intersecting functions (Strategic Intelligence, Creator Operations, Platform Operations, etc.)
- Building and maintaining a standardized services catalog of repeatable offerings that Sales and Customer Success can confidently position
- Assessing team bandwidth before deals close to ensure commitments are deliverable; flagging when contractor activation is needed
- Partnering with Account Executives, Customer Success, and Strategic Services leaders on discovery to uncover program gaps and resourcing needs
- Translating customer needs into custom professional services proposals covering program strategy, creator management, analytics, campaign support, and platform optimization
- Owning technical and strategic content of proposals, SOWs, and RFP responses
- Acting as subject-matter expert in new-business pitches, competitive RFPs, and renewal/expansion conversations
- Staying current on creator/influencer marketing trends, best practices, and competitive landscape
This role leads a small, growing U.S.-based team and partners directly with the Global Head to shape organizational evolution, including team structure, delivery standardization, and operating model development.
Requirements:
- 6+ years of hands-on creator/influencer marketing experience as a strategist, account lead, or director at a prominent agency, or as an operator running programs at a large multinational brand
- Proven experience scoping and/or selling in an enterprise SaaS or agency environment (must-have, not nice-to-have); ability to speak concretely to deals you've helped scope, price, and deliver
- Operational fluency with billability, utilization, and resource allocation; natural thinking in terms of capacity, staffing, and delivery costs
- Strong ability to translate creator marketing strategy and program needs into clearly scoped, sellable, deliverable professional services
- Comfort working across multi-function services organizations; ability to identify required teams and coordinate involvement without direct management authority
- Track record pitching or presenting professional/managed services to prospects, including in competitive RFP and new-business finalist situations
- Experience building or improving a services catalog, playbook, or standardized offering set
- Excellent presentation, storytelling, and interpersonal skills; ability to build credibility with practitioner and executive-level stakeholders
- Experience with CRM and sales tools (Salesforce, HubSpot), time-tracking/billability systems, and proposal/SOW development
- Strong cross-functional collaboration skills with Sales, Customer Success, and Delivery/Services teams
- Bachelor's degree or equivalent experience
Preferred:
- Direct experience with CreatorIQ platform or comparable creator/influencer marketing technology
- Experience building or scoping services offerings (program strategy, analytics/reporting, campaign management, platform optimization)
- Familiarity with enterprise procurement processes (RFPs, RFIs, SOWs, MSAs)
- Prior experience owning billable codes, utilization reporting, or resource allocation in agency, consultancy, or professional services
- Existing network or credibility within creator/influencer marketing industry
