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Imagine Pediatrics is a tech-enabled, pediatrician-led medical group delivering 24/7 virtual-first and in-home medical, behavioral, and social care for children with special healthcare needs. The company partners with families, providers, and health plans to break down barriers to quality care.
As Director of Partner Success, you will lead client engagement and growth across a geographic region of health plan partnerships. You are responsible for the overall health, retention, and expansion of key client relationships, with accountability for client satisfaction, contractual performance, financial outcomes, and scaling operations.
Key responsibilities include:
- Own the growth and success of Imagine Pediatrics' client partnerships within your dedicated region
- Develop cross-functional Strategic Account Plans for key partnerships, outlining objectives, actions, and expected results
- Build and maintain strong, lasting relationships with partner organizations, serving as the primary point of contact
- Track and manage contractual requirements to ensure timely and accurate delivery of commitments and reporting
- Lead Joint Operating Committee meetings with market teams to align on performance and strategy
- Identify and drive account expansion opportunities within existing partnerships
- Collaborate across clinical, operations, and finance teams to ensure client success and operational excellence
- Monitor key performance indicators and client health metrics to proactively address issues
- Develop and mentor team members within the Partner Success department
This is a leadership role managing a portfolio of strategic accounts in a high-growth healthtech company at Series B stage. You will directly impact client outcomes and company revenue growth while working in a mission-driven organization focused on improving care for medically complex children.
