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Salary: USD 180,000 - 200,000 / annual
Ping Identity is seeking a Director of Partner Operations to lead the operational engine powering its global partner ecosystem. In this role, you will build and optimize processes, tools, and programs supporting all partner types—resellers, referral partners, delivery partners, technology partners, MSPs, and cloud marketplaces.
You will develop and execute partner operations strategy aligned to business growth goals, designing scalable processes for a diverse partner ecosystem including VARs, GSIs, SIs, MSPs, ISVs, and cloud marketplaces (AWS, Azure). You will build dashboards and reporting frameworks to measure partner performance, pipeline, and influence.
Key responsibilities include partnering with Sales Operations and RevOps to integrate partner data into core sales systems (Salesforce, PRM, BI tools) and optimizing lead-to-cash processes for indirect routes, including partner deal registration, attribution, and compensation. You will support the ongoing evolution of Ping's partner program, tiers, incentives, and benefits, ensuring operational support for onboarding, certification, and enablement workflows while tracking partner participation and compliance.
You will own or influence tools supporting the partner lifecycle (PRM, Salesforce, LMS, partner portals) and work with IT and vendors to enhance partner system capabilities and integrations. You will serve as the key operations point of contact for Partner Sales, Alliances, and Executive Leadership, collaborating with Product and Marketing teams to support GTM alignment with technology and cloud partners.
Ping Identity is a cloud identity platform company headquartered in Denver, Colorado, serving more than half of the Fortune 100. The company focuses on making digital experiences both secure and seamless, protecting digital identities while championing individual identities through its culture.
**Requirements:**
- 10+ years of experience in Sales Operations, Channel/Partner Operations, or similar roles in B2B SaaS environments
- Deep understanding of partner ecosystems including VARs, GSIs, ISVs, MSPs, and hyperscalers
- Strong experience with partner programs and partner enablement frameworks
- Proven ability to manage and improve sales/partner systems and data quality across CRM and PRM platforms
- Analytical mindset with experience in forecasting, attribution modeling, and performance analytics
- Excellent project management and cross-functional communication skills
- Familiarity with Salesforce, PRM tools (e.g., Impartner, Allbound, or similar), and BI/reporting platforms
- Prior identity/security SaaS experience is a plus
