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Quince, a Series D-funded direct-to-consumer fashion and accessories company founded in 2018, is seeking a Director of White Glove Logistics & Transportation to lead the design and scaling of its end-to-end logistics network for large, complex products delivered directly to customers' homes.
In this high-ownership role, you will own the long-term transportation and fulfillment strategy for Quince's White Glove business, building a best-in-class delivery network that balances speed, cost, and customer satisfaction as the company scales nationally across North America.
Key responsibilities include:
**Network Strategy & Design:** Own the long-term logistics strategy for the White Glove business across North America. Design an optimized network that balances delivery speed, customer experience, and cost. Determine optimal warehouse footprint, inventory positioning strategy, and service territories. Continuously evaluate where inventory should be stored based on customer demand and growth projections. Develop multi-year network expansion plans to support continued business growth. Identify opportunities to reduce touches while improving overall transit times.
You will partner cross-functionally with product, finance, and customer experience teams to ensure the logistics strategy supports Quince's mission of delivering high-quality essentials at radically low prices while maintaining exceptional customer satisfaction. This role requires strategic thinking, operational excellence, and the ability to scale complex logistics networks in a fast-growing, venture-backed environment.
Quince is a tech-enabled DTC company disrupting retail through AI, analytics, and automation, with a strong commitment to sustainability and ethical production. The company serves millions of customers and partners with world-class manufacturers globally.
