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Salary: USD 100,000 - 125,000 / annual
Sundae is seeking a Director of Revenue Operations to oversee and continuously improve the technology systems supporting sales, marketing, and member operations in the real estate industry. This is a highly hands-on, technical role responsible for administering, integrating, automating, and maintaining Sundae's revenue technology infrastructure, including Salesforce, Zapier, Rill, smrtPhone, Twilio, DocuSign, and other business-critical platforms.
Key responsibilities include:
**Revenue Technology & Systems Management:** Own day-to-day administration, configuration, maintenance, and optimization of the revenue technology ecosystem. Manage Salesforce environments through LeftMain, including system configurations, integrations, and deployments. Support technical onboarding of new market operators with Salesforce setup, package deployment, and integration validation. Maintain and improve integrations across connected platforms. Troubleshoot system issues and implement sustainable solutions.
**Automation & AI-Assisted Development:** Leverage Codex and AI-assisted tools to configure, deploy, and maintain technology solutions. Build and maintain automated workflows for lead distribution, notifications, customer communications, and operational processes. Manage Zapier workflows for inbound leads from website forms, Google Ads, text messages, and phone calls. Ensure accurate lead routing based on geographic territories and business rules. Develop new workflows as business requirements evolve.
**CRM & Member Onboarding:** Coordinate with LeftMain to establish new Salesforce organizations. Configure and validate Salesforce-Rill connections. Deploy standardized configurations, update data models, and audit new environments. Test automated sales cadences including SMS and email communications. Configure DocuSign templates with territory-specific agreements. Provide ongoing technical support for existing market operators.
**Data Infrastructure & Analytics:** Support administration and maintenance of Rill's data infrastructure, including raw data sources, staging models, and marketing attribution models. Maintain reliable data integrations involving Google Ads, Salesforce, smrtPhone, and other sources. Identify and resolve data quality and integration issues. Support accurate marketing attribution and operational data access.
**Telecommunications & Lead Routing:** Administer smrtPhone accounts and configurations across the network. Configure inbound call routing, team assignments, and territory-specific call flows. Maintain Twilio-based routing solutions with rotation logic. Support SMS initiatives and troubleshoot telecommunications issues.
**Business Systems Administration:** Administer Google Workspace, including user provisioning, account deactivation, and email management. Support Slack administration and user access. Manage credential access through 1Password. Provide technical administration for DocuSign, YourVoice AI, and company website.
**Process Improvement:** Develop and maintain documentation for technical configurations and procedures. Identify opportunities to reduce manual work through automation. Coordinate with vendors and internal stakeholders. Prioritize competing technical requests while maintaining system reliability.
**Requirements:**
Required:
- Demonstrated experience administering and integrating multiple business technology platforms in revenue operations, sales operations, marketing operations, or business systems environments
- Strong working knowledge of Salesforce administration, configuration, and CRM workflows
- Experience building and maintaining automations using Zapier or comparable integration platforms
- Experience with APIs, system integrations, data flows, and technical troubleshooting
- Ability to work with data infrastructure, data models, and reporting systems
- Experience administering business communication platforms including telephony, SMS, or call-routing systems
- Familiarity with AI-assisted development tools and ability to use them effectively for technical configuration and troubleshooting
- Strong documentation, analytical, organizational, and problem-solving skills
- Ability to independently execute technical work and manage multiple priorities with limited supervision
Preferred:
- Experience with Rill, smrtPhone, Twilio, DocuSign, and Google Workspace administration
- Experience with Codex or similar AI-assisted coding tools
- Knowledge of SQL, scripting, or other technical methods for managing data and integrations
- Experience supporting multiple Salesforce organizations or multi-territory business operations
- Familiarity with digital marketing attribution, lead generation systems, and CRM-based sales cadences
- Experience in real estate, franchising, distributed sales organizations, or startup environments
