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Nourish is a dietitian-led metabolic health clinic and AI-native digital health system that matches patients with 10,000+ Registered Dietitians, physicians, medications, lab testing, and AI agents to deliver insurance-covered care across all 50 states. Founded four years ago, the company has completed millions of appointments, tripled year-over-year, and partnered with health plans covering 200M+ Americans across 250+ health systems. In 2026, Nourish raised a $100M Series C (total funding $215M) led by Menlo Ventures with participation from Thrive Capital, Index Ventures, J.P. Morgan Growth Equity Partners, Maverick Ventures, Y Combinator, BoxGroup, Atomico, Daybreak, and Operator Partners.
As Director of Provider Onboarding, you will own the provider activation function end-to-end, taking dietitians, medical providers, and therapists from signed offer to confidently seeing their first patient. You will manage and grow a team of Provider Onboarding Associates and partner closely with Provider Recruiting, Provider Strategy, Provider Enablement, Credentialing, People, and Product teams. This role reports to the VP of Provider Growth.
Key responsibilities include: setting organizational strategy and vision for provider activation across all provider types; diagnosing where providers stall in the onboarding funnel and building systems/processes to improve metrics; hiring, ramping, and developing the onboarding team with clear performance expectations and accountability structures; designing the operating model and systems using CRM, sequencing, and LMS tooling to automate low-value touchpoints; building onboarding motions for new provider types (Medical and Therapy) from scratch; owning capacity and ROI models to drive activation improvements; and partnering cross-functionally to ensure thoughtful handoffs and strong provider experience.
The role is full-time, based in NYC (Gramercy office), with expectation to work in-person 3-4 days per week and some remote flexibility.
Requirements:
- 8+ years of experience, ideally in a marketplace, provider network, or high-growth startup environment
- Proven track record of owning a critical funnel metric end-to-end and structurally improving key funnel metrics
- Experience leading teams with strong people management skills and ability to drive teams to high performance; results-driven and metrics-oriented with comfort holding people accountable to targets
- Strong instincts for systems and automation, knowing which human touchpoints to replace with AI automation while protecting delightful provider experience
- Comfort with numbers, including cohort analysis, caseload modeling, and building ROI cases for headcount
- High bar for provider experience and commitment to making Nourish the best place for providers to work
- Energized by ambiguity and able to move through roadblocks to achieve outcomes
