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Salary: USD 180,504 - 236,911.5 / annual
Oscar Health is seeking a Director of Product, Provider Data Management to lead the product strategy and execution for provider data systems that are foundational to Oscar's health insurance operations.
About the Role:
You will own the end-to-end provider-data lifecycle, including provider ingestion, reconciliation, data pipelines, credentialing workflows, contract-to-claim-ready status transitions, provider data maintenance, quality assurance, and reliable distribution to downstream systems. This is a critical function: accurate, timely provider data directly affects network quality, claims processing, member experience, and provider satisfaction.
Key Responsibilities:
- Define and communicate a multi-year product vision and strategy for Provider Data Management, aligned to Network business priorities and Oscar's broader strategy.
- Own the product portfolio spanning provider ingestion, reconciliation, credentialing, contract-to-claim workflows, maintenance, and downstream distribution.
- Establish measurable outcomes for provider-data accuracy, time-to-claim-readiness, incorrect denials, configuration issues, and operational efficiency.
- Establish data governance, ownership, quality standards, lineage, and controls across the provider-data lifecycle.
- Lead, coach, and develop a team of Product Managers; establish effective product practices and decision-making forums.
- Serve as a hands-on product leader: develop and empower the team while personally leading the portfolio's most consequential strategic and cross-functional decisions.
- Partner closely with Network Management, Provider Servicing, Claims, Engineering, and Data Science teams to translate operational needs into scalable product capabilities.
- Drive modernization and simplification of fragmented workflows, reducing manual intervention and downstream defects.
- Make complex data decisions transparent to operational partners by improving explainability, visibility, and operator control.
- Ensure self-service capabilities enable business operators to safely manage approved configuration and workflow changes.
- Build alignment among senior leaders and cross-functional stakeholders; communicate strategy, tradeoffs, risks, and results.
- Use qualitative insight and quantitative analysis to prioritize investments and evolve product strategy.
Work Location:
Based in Oscar's New York City office with a hybrid schedule requiring 3 days in-office per week. Thursdays are mandatory for team meetings and events; the other two office days are flexible. Up to 5% travel required.
Requirements:
- 10+ years of product management experience, including ownership of complex, multi-team product areas.
- 5+ years of people-management experience, including coaching, performance management, and development of Product Managers.
- Experience leading strategy and execution for technically complex products with significant data, platform, systems-integration, or operational-workflow components.
- Demonstrated ability to define meaningful product and operational metrics, use data to make decisions, and deliver measurable outcomes.
- Experience partnering effectively with engineering, data, design, operations, and senior business leaders in a highly cross-functional environment.
- Strong communication and stakeholder-management skills, with the ability to explain technical concepts and tradeoffs to varied audiences.
- Ability to set direction amid ambiguity, make principled prioritization decisions, and deliver results across interdependent teams.
- Experience with provider-facing healthcare products or payer-provider operations.
- Familiarity with provider directory management, credentialing, claims processing and disputes, provider onboarding, and/or provider servicing.
Bonus:
- Experience leading a product portfolio through significant modernization, consolidation, or reliability improvement.
- Demonstrated success building scalable operational tools and self-service capabilities that reduce manual work while maintaining appropriate controls.
- Experience developing product strategy that contributes to broader company strategy and business performance.
