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Salary: USD 325,000 - 340,000 / annual
StubHub is seeking a Director of Product - Marketplace Policy to own the company's strategy for making high-stakes marketplace decisions at scale. You will establish the frameworks, systems, metrics, and governance that determine how StubHub balances buyer experience, seller experience, marketplace growth, risk, and financial performance.
Your portfolio spans listing risk, buyer policy abuse, seller fault attribution, seller charges and non-payment, transaction risk, payment decisioning, and related marketplace policies. Your mandate is to move StubHub from policies relying on manual judgment and fragmented decision-making toward a coherent decision architecture powered by data, machine learning, experimentation, and configurable risk controls.
Key responsibilities include:
**Set the Marketplace Policy Strategy**: Define long-term strategy and prioritized roadmap for Marketplace Policy across StubHub. Establish clear principles and decision frameworks for balancing buyer outcomes, seller outcomes, marketplace growth, risk, and P&L performance. Define metrics and success criteria for evaluating marketplace policy decisions. Build alignment among senior leaders around how StubHub should approach different categories of marketplace risk. Identify opportunities for Marketplace Policy to become a source of competitive advantage. Develop understanding of long-tail marketplace risks and ensure they are reflected in product and business strategy.
**Build Intelligent Marketplace Decision Systems**: Own the system-level product architecture across listing risk, policy abuse, transaction risk, payment decisioning, seller fault, seller charges, and related policy systems. Partner with Engineering and Data Science to develop high-quality machine learning and decisioning capabilities. Design systems that continuously improve as new data and marketplace behavior become available. Replace broad or manual controls with scalable systems capable of making differentiated decisions. Ensure policies and models work together as a coherent architecture. Create clear mechanisms for measuring false positives, false negatives, customer consequences, and financial consequences.
**Create Precise Risk Controls**: Give executive leadership clear, responsive levers for increasing or decreasing risk exposure for particular events, time periods, customer segments, or marketplace conditions. Build frameworks that make the financial and customer consequences of changing those controls explicit.
This is a highly visible leadership role. You will personally own the Marketplace Policy strategy and make recommendations on some of the company's most difficult marketplace tradeoffs. You will work closely with senior leaders across Product, Engineering, Data Science, Operations, Supply, Finance, Customer Experience, Legal, and Compliance while serving as a trusted source of evidence and judgment when there is no obvious answer.
The role is hybrid (3 days in office / 2 days remote) with offices in New York, NY or Century City, CA.
**Requirements:**
- 8+ years of experience in product, operations, risk, or related functions at high-growth or complex marketplace, fintech, or comparable business
- Experience working across Product, Engineering, Data Science, Operations, Finance, Legal, Compliance, and commercial teams
- Ability to move fluidly between long-term strategy and detailed work on individual models, decision rules, policies, workflows, or experiments
- Exceptional analytical and economic judgment with product and systems thinking
- Comfort making consequential decisions under uncertainty and explaining those decisions to executives
- Ability to maintain a clear point of view when sophisticated stakeholders disagree
