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JumpCloud is seeking a Director of Product Experience & Design to lead the design vision and strategy for its AI-powered unified IT management platform. This is a leadership role responsible for defining how the platform evolves across admin consoles, end-user experiences, and AI-assisted workflows.
In this role, you will:
- Set the multi-year experience vision for the platform in partnership with Product leadership, prioritizing across the admin console, end-user experience, and AI-driven workflows
- Own core end-to-end workflows, ensuring they are consistent, intuitive, self-service, and reliable across success and failure paths
- Design trust and security experiences (permissions, policies, sign-in, recovery, alerts) that enable admins to act with confidence while keeping employees secure without friction
- Drive adoption and onboarding strategy through in-product guidance, announcements, and measurement of key workflow adoption
- Establish clear measures of user satisfaction integrating NPS, product feedback, support data, and research insights
- Build and scale a research practice including discovery, usability testing, and post-launch measurement
- Set quality standards through design reviews, accessibility compliance, and design system governance from Figma to code
- Organize and lead a distributed design team across time zones, managing capacity allocation and design operations to enable fast execution
- Establish how the team uses AI tools (Claude, Cursor) in discovery, synthesis, prototyping, and design workflows
You will sit as an equal partner with Product and Engineering leadership. Your success is measured by how much easier, safer, and faster your customers' work becomes.
REQUIREMENTS:
- 10+ years in product design, including 4+ years leading design managers and multi-disciplinary teams in B2B SaaS
- Track record of measurable experience improvements (adoption, task success, support volume, NPS)
- Experience shaping AI-powered or agent-driven product experiences with a clear point of view on their direction
- Experience designing complex, technical, or security-critical products (identity, security, device management, IT, or developer tools experience is a strong plus)
- Hands-on prototyping in code using AI tools (Claude, Cursor) and advanced Figma fluency (components, variables, tokens, design systems at scale)
- Clear, confident communication with senior leaders, including ability to say no
- Fluent English (required for interviews and business communication)
- Must be located in and authorized to work in India
GOOD TO HAVE:
- Experience leading distributed teams across time zones (US, India, Turkey)
- Portfolio with 2-3 case studies showing work from problem to shipped outcome, including AI usage
