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Salary: USD 240,000 - 240,000 / annual
First Due is seeking a Director of Platform Engineering to lead the centralization and maturation of the company's DevOps, SRE, database reliability, incident management, and developer experience practices. This is a new leadership role reporting to the SVP of Engineering, accountable for transforming distributed, ad hoc operational practices into disciplined, company-wide standards.
Key responsibilities include:
DevOps & CI/CD: Assess and centralize CI/CD and deployment practices across product lines, owning the rollout. Directly contribute hands-on where useful—containerizing, automating deployments—while improving deployment frequency, predictability, environment consistency, and release safety.
Site Reliability Engineering & Observability: Stand up SLOs/SLIs, error budgets, and production reliability standards. Own monitoring, alerting, and observability patterns/dashboards standardized across teams. Partner with development teams on consistent instrumentation.
Incident Management & Operational Discipline: Own on-call tooling, rotation design, and escalation policy company-wide, partnering with Support, Product, QA, and Development. Define and enforce RCA and post-incident review discipline, leveraging AI to speed investigation. Build adopted practices across teams that don't report to this role—requiring real influence without direct authority.
Database Reliability Engineering (DBRE): Own operational reliability of First Due's core production database(s), including uptime, query performance, and capacity planning.
The ideal candidate brings genuine hands-on technical depth in platform engineering, DevOps, and SRE, combined with executive presence to represent platform reliability and operational maturity to the executive leadership team. This role requires balancing individual technical contribution with cross-functional leadership and influence.
