SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 160,000 - 200,000 / annual
Zenoti is a cloud-based software platform serving the beauty and wellness industry, powering over 30,000 salons, spas, medspas, and fitness studios across 50+ countries. The company has achieved unicorn status ($1B+ valuation) and recently raised $80M from TPG.
The Director of Payment Operations & Strategy will lead the entire payment operations function, ensuring efficient, secure, and compliant payment processing across the platform. This is a strategic leadership role requiring deep expertise in payment systems, financial operations, and regulatory compliance.
Key responsibilities include:
**Leadership & Strategy**: Develop and execute the strategic vision for the payment operations team. Lead, mentor, and manage a team of payment operations professionals. Foster a culture of continuous improvement and operational excellence.
**Compliance & Risk Management**: Ensure compliance with all relevant regulatory requirements and industry standards. Develop and maintain policies and procedures to mitigate risk during customer onboarding and secure payment operations. Collaborate with internal and external auditors to address compliance issues.
**Operations Management**: Address and resolve payment-related issues and inquiries from internal and external stakeholders. Provide training to internal teams to reduce escalations. Provide input to product development to eliminate escalations. Monitor key performance indicators and prepare regular reports for senior management.
**Stakeholder Collaboration**: Work closely with cross-functional teams including finance, IT, customer service, and legal. Liaise with external partners including payment processors, software partners, and banks to ensure seamless payment operations.
**Requirements**:
- Bachelor's degree in Finance, Business Administration, or related field; MBA or relevant advanced degree preferred
- 7+ years of experience in payment operations, with at least 3 years in a leadership role
- Deep understanding of payment processing systems, financial operations, and regulatory requirements
- Strong analytical and problem-solving skills
- Excellent leadership and team management abilities
- Proven ability to drive process improvements and operational efficiency
- Exceptional communication and interpersonal skills
- Experience in the technology or software industry is a plus
