SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Material Bank is the world's largest material marketplace for the architecture and design industry, operating in 37 countries and connecting thousands of designers with tens of thousands of materials from leading brands daily.
You will lead the highly automated Olive Branch distribution center as Director of Operations, accountable for end-to-end fulfillment across multiple business lines and a shared inventory of hundreds of thousands of SKUs. This is a hands-on leadership role combining floor operations, data-driven decision-making, strategic technology initiatives, and management team development.
Key Responsibilities:
Operations & Service Delivery: Lead multi-shift receiving, put-away, replenishment, picking, pre-pack, custom packing, shipping, and returns, ensuring daily order cutoffs and service commitments are met. Oversee fulfillment for member sampling, e-commerce, and third-party logistics (3PL) clients from a shared inventory pool; establish capacity and contingency plans for promotions and peak periods. Lead operational onboarding of Brand Partners and 3PL clients; contribute process design, cost and labor models, launch readiness, and operational inputs to RFPs. Act as a senior operational contact for key partners and clients, resolving service issues and maintaining SLAs. Represent Operations in facility projects, process changes, inventory moves, and new program launches, ensuring operational readiness and minimal disruption.
Inventory, Transportation & Financial Performance: Own inbound execution, inventory accuracy, cycle counting, discrepancy resolution, location integrity, and coordination of inbound scheduling, ASNs, and replenishment. Oversee parcel and freight performance, carrier relationships, transportation costs, surcharges, billing accuracy, and cross-border shipping requirements. Own operating budgets, margin targets, cost per unit, labor productivity, and staffing plans by process and shift; manage staffing partner relationships. Prioritize and deliver process and labor improvements with measurable, recurring savings.
Team Leadership & Systems: Build and develop a strong management team; establish performance metrics and accountability. Drive adoption of automation and supporting systems; lead continuous improvement initiatives. Ensure compliance with safety, quality, and regulatory requirements.
Requirements: The posting excerpt provided does not include a dedicated requirements section. Candidates should review the full posting for specific experience, education, and qualification criteria.
