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Distro is seeking an experienced Director of Operations to lead day-to-day business operations and drive organizational performance across intake, legal operations, finance, administration, technology, human resources, and client service. This is a strategic leadership role that translates ownership's vision into measurable goals, structured processes, and accountable execution.
You will oversee department managers, optimize workflows, implement performance metrics, improve case progression, and ensure operational excellence while supporting sustainable growth. A key focus is improving case velocity and operational efficiency by identifying bottlenecks, developing scalable systems, and enhancing accountability throughout the organization.
Key responsibilities include:
- Translating business objectives into actionable operational plans and measurable outcomes
- Leading cross-functional teams and ensuring departmental alignment
- Overseeing daily operations across intake, administration, reception, finance, technology, and legal support teams
- Analyzing and improving the personal injury case lifecycle from intake through resolution
- Identifying workflow bottlenecks affecting treatment progression, demand preparation, and settlement timelines
- Leading, mentoring, and developing department managers and operational staff
- Establishing clear performance expectations and accountability standards
- Developing and maintaining operational dashboards and KPI reporting systems
- Managing budgets, departmental expenses, staffing costs, and resource planning
- Driving adoption of legal technology, automation tools, and AI solutions
- Overseeing vendor relationships, contracts, and office facility management
- Reducing operational dependency on firm ownership through structured management systems
The successful candidate will possess strong leadership capabilities, law firm operational expertise, and a proven ability to improve performance through data-driven decision-making.
REQUIREMENTS:
- Minimum 3–5 years of operations leadership experience, preferably within a law firm environment
- Demonstrated experience leading managers and cross-functional teams
- Strong background in operational strategy, process improvement, and organizational development
- Experience developing and monitoring KPI dashboards
- Proven ability to implement and manage Standard Operating Procedures (SOPs)
- Experience managing budgets, financial reporting, and operational planning
- Strong leadership, coaching, and performance management skills
- Excellent analytical and problem-solving abilities
- Outstanding verbal and written communication skills
- Ability to handle confidential client, employee, and business information with discretion
- Proficiency in business systems, reporting tools, and operational technology
- Ability to work full-time in an office environment (five days per week)
- Ability to remain seated and work at a computer for extended periods
- Ability to regularly communicate with employees, clients, vendors, and leadership
- Ability to occasionally move throughout the office and lift/carry office materials up to 20 pounds
- Availability to work additional hours as necessary
PREFERRED QUALIFICATIONS:
- Experience within a personal injury law firm
- Experience in contingency-fee legal practices
- Familiarity with case management systems such as Filevine or similar platforms
- Experience implementing AI-driven legal technologies, including EvenUp
- Background in legal operations, intake management, or pre-litigation workflows
- Experience leading organizational growth and change management initiatives
- Bachelor's degree in Business Administration, Operations Management, Finance, Human Resources, or related field
- MBA or other advanced business, management, or legal administration credentials
- Experience creating scalable operational structures within growing organizations
