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Salary: USD 218,000 - 256,000 / annual
Horizon3.ai is a fast-growing, remote-first cybersecurity SaaS company that delivers autonomous pentesting and security assessment operations at scale. The company's flagship product, NodeZero, helps organizations proactively identify and fix exploitable attack vectors before criminals exploit them. The team is composed of former U.S. Special Operations cyber operators, startup engineers, and cybersecurity practitioners.
You will serve as Director of Information Technology, leading the internal IT function across a fully distributed, security-focused organization. This is a people leadership role managing multiple teams (Help Desk/End-User Support, Corporate Systems, IT Infrastructure) and the managers who lead them. You will own IT strategy, operations, and service delivery for a global remote workforce.
Key responsibilities include:
- Define and drive multi-year IT strategy and roadmap aligned with company goals and security vision
- Own end-to-end accountability for Help Desk, IT Engineering, and Business Applications teams
- Deliver IT service for distributed, remote-first workforce with reliable endpoint, identity, and collaboration experiences
- Build, lead, and develop high-performing IT organization including managers and senior individual contributors
- Establish IT operating rhythms: intake, prioritization, change management, incident management, communication
- Partner with Security, Engineering, and Compliance on secure-by-default IT environments with strong identity, access management, device compliance, and data protection
- Oversee selection, implementation, and lifecycle management of core IT platforms (IAM, endpoint management, MDM, collaboration, ticketing)
- Own and optimize IT budgets, vendor relationships, and contracts
- Define and track KPIs and SLOs for IT performance (ticket response/resolution, employee satisfaction, device compliance, onboarding time)
- Partner with People team on smooth technology onboarding/offboarding for remote employees
- Ensure IT processes and documentation (runbooks, knowledge base, standards) are created and maintained
- Lead IT support for company events and any office/hub environments
- Serve as escalation point for complex or high-impact IT incidents
- Communicate clearly with executives on IT priorities, tradeoffs, risks, and progress
As a people leader, you will recruit and hire IT professionals and managers, set operating rhythms for IT leadership, establish clear expectations and success metrics, build a culture emphasizing ownership and service excellence, recognize and retain high performers, and model calm, accountable leadership during incidents and change.
REQUIREMENTS:
- Significant experience (typically 10+ years) in IT, with at least 5+ years in people leadership roles, including managing managers and multi-site or distributed teams
- Proven track record owning IT strategy and operations for mid-sized or larger organization, ideally in SaaS, security, or highly regulated/security-conscious environment
- Demonstrated ability to manage other managers and develop them
- Experience operating in remote-first or hybrid workplace supporting distributed employees across time zones
- Deep understanding of core IT domains: endpoint management (macOS/Windows), identity and access management (Okta, Entra, similar), collaboration suites (Google Workspace, Slack, Zoom), ticketing/ITSM (Jira Service Management, similar), network and office connectivity, enterprise AI administration (Claude, Gemini, AWS Bedrock, similar), cloud infrastructure (AWS, similar)
- Strong partnership history with Security, Engineering, and Compliance teams on identity, access, and device security controls
- Demonstrated ability to design and implement IT processes at scale (intake, change management, incident management, problem management, asset management)
- Comfort making pragmatic tradeoffs between ideal architectures and business reality while moving toward secure, durable solutions
- Excellent communication skills explaining technical concepts to non-technical stakeholders
- Strong vendor management skills including evaluation, negotiation, and performance management
- High bias for action, ownership, and follow-through in ambiguous, rapidly changing environments
NICE TO HAVE:
- Experience in high-growth startup or scale-up environment
- Background in cybersecurity, IT security engineering, or exposure to security frameworks and audits (SOC 2, ISO 27001, FedRAMP)
- Experience building or supporting IT operations for federal, regulated, or public sector customers
- Prior leadership of IT in remote-first organization
