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Front is seeking a Director of IT, Corporate Security & Infrastructure to own the systems, identity, and security foundation for the company globally. This is a hands-on leadership role reporting to the Sr. Director of GTM Systems, partnering closely with Data, Engineering, Finance, People, Legal, and the executive team.
The role spans four major areas:
**Corporate Technology Infrastructure**: Own the daily technology experience for all employees, including laptop and endpoint management (Mac/Windows via Iru, Jamf, Intune), email, and collaboration tools. Manage integration governance across iPaaS platforms like Workato, including credential handling and approval gates. Partner with the Office team on new office buildouts (US and international), network infrastructure, and video conferencing. Own IT budget management, capacity planning, and strategy for core platforms (Google Workspace, Slack, Zoom, Jira, Notion). Conduct vendor security reviews for all new tools and manage renewals and procurement negotiations.
**Enterprise Security**: Define strategy and roadmaps for corporate security (SaaS, endpoint, network, physical). Partner with compliance teams on SOC 2 and ISO 27001 audits. Implement and enforce corporate security controls, including DLP, SaaS configuration management, OAuth integrations, and access controls. Own incident response for corporate systems (detection, runbooks, tabletop exercises, post-incident review). Ensure SIEM monitoring (Panther, Sumo Logic, etc.). Drive the internal Identity and Access Management (IAM) strategy using Okta SSO, identity governance, least privilege access, and just-in-time provisioning. Co-chair Front's AI Security & Governance charter with Engineering, setting rules for what data AI agents can access, under whose identity, with what approval paths and audit trails. Maintain clear partnership boundaries with Engineering security.
**IT Operations and Help Desk**: Lead Front's IT Support function, owning the employee experience from day one to offboarding. Manage the support queue using Front's own product, handling intake, routing, knowledge management, escalations, and SLAs. Deliver reliable onboarding and automated offboarding. Own system automations for employee lifecycle using Workato and Okta Workflows. Write runbooks and documentation to enable team independence. Run fair on-call and escalation practices. Manage IT and software asset management systems with accurate renewal tracking. Set standards for collaboration tools and build a strong change management practice. Define and execute an end-user compute strategy covering endpoint hardware lifecycle, asset inventory, procurement, and budget forecasting.
**G&A Systems Management**: Own integration and automation strategy between HR, Finance, and Legal systems. Lead implementation and integrations for system changes (ERP, HRIS, ATS). Provide administrative support to finance teams, including NetSuite integrations and configuration.
**Team and Planning**: Lead, develop, and grow a global IT & Security team (4+ members). Hire into gaps, set expectations, and run performance conversations. Own the IT budget, forecast accurately, and partner with Finance on spend visibility. Run annual and quarterly planning processes. Stay hands-on—at this size, the leader still does the work.
Front is a customer operations platform for B2B support and sales teams, used by 9,000+ companies including Uber Freight, Navan, and Stripe. Backed by Sequoia Capital and Salesforce Ventures, the company has raised $204M and is recognized as a Great Place to Work and a top startup employer.
**Requirements**
*Required:*
- 8+ years in IT, infrastructure, or security, with 3+ years managing a team you hired and developed
- Hands-on depth in identity, cloud infrastructure, network, and endpoint management; ability to whiteboard architecture, not just name vendors
- Deep experience running an IAM program with hands-on Okta implementation and management
- Experience with modern SaaS stacks at fast-paced startups: Slack, Google Workspace, Zoom, Iru, Notion, Microsoft 365
- Proven track record running a security program (not just buying tools): SOC 2 Type II, access reviews, incident response, vendor risk management
- Built IT operations end-to-end: intake, SLAs, runbooks, on-call (with before/after metrics)
- Formal change management experience, including learning from failed changes
- iPaaS or integration platform governance (Workato, MuleSoft, Boomi, Tray, or similar)
- Budget ownership and capacity planning in high-growth environments
- Executive-level influence to get roadmaps funded and standards adopted across functions
- Clear written communication with non-technical stakeholders
*Strong signals:*
- Deployed AI into IT or security operations with understanding of what worked and what didn't
- Working knowledge of MCP and agent authentication patterns
- Experience supporting distributed, global workforces across multiple offices and time zones
- Experience at companies of 300–1,500 people as the most senior technical person in your function
- Familiarity with GTM stack: Salesforce, Snowflake, GitHub, Jira
- Experience inheriting a function with known gaps and fixing them without burning the team down
About Front
SaaS / Enterprise Software — customer operations and shared inbox platform for support and sales teams.
