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SEON is a fraud prevention and AML compliance platform serving thousands of companies globally, including Revolut, Wise, and Bilt. The company helps organizations stop fraud, reduce risk, and protect revenue using 900+ real-time data signals.
As Director of Information Technology, you will lead SEON's Global IT & Systems Administration team, reporting to the SVP of Corporate Information Systems. You'll own global IT service delivery across all SEON offices and partner closely with People, Workplace & Facilities, Security, and the COO on operational continuity.
Key responsibilities include:
- Owning global IT service delivery: help desk, ticketing, employee onboarding/offboarding, device provisioning, and SaaS and access management across all offices
- Establishing and maintaining SLAs on ticket response and resolution, resolving issues before escalation to leadership
- Partnering with People to ensure new hires have laptops, accounts, and access ready before day one
- Building a role-based access matrix in partnership with People and Security, identifying and remediating shadow IT
- Managing vendor relationships for on-premise infrastructure, AV, and networking across offices, including office moves and buildouts
- Building knowledge bases, SOPs, and self-service documentation to enable team scaling
- Introducing automation and agentic tooling to deflect routine tickets and prevent tickets before creation
- Growing and developing a small, global IT team, prioritizing automation and capacity building before adding headcount
- Partnering cross-functionally on operational continuity initiatives
Requirements:
- Proven experience leading an IT function across multiple markets, not a single local office
- Track record of transforming reactive, ticket-driven IT operations into proactive, SLA-driven service delivery
- Hands-on experience with employee lifecycle management: onboarding/offboarding, device and MDM management, and access provisioning
- Vendor management experience for on-premise, AV, and networking infrastructure, including office builds and moves
- Experience building knowledge bases, SOPs, and support processes from the ground up
- Strong communication skills and high sense of urgency, comfortable being the visible owner of IT issues at company level
Nice to have:
- Experience deploying AI or automation for IT service management (agentic ticket deflection, workflow automation), beyond basic LLM use
- Experience supporting IT across North America, APAC, and Europe
- ITIL or similar service management framework experience
