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Rebar is building a next-generation operating system for commercial HVAC, electrical, and plumbing suppliers and subcontractors. The company has achieved strong product-market fit with its V1 quoting product, scaling to thousands of quotes weekly and doubling revenue in early 2026. Fresh off a $14M Series A, Rebar is transforming the $250B HVAC industry with AI-native software.
As Director of Implementation & Onboarding, you will own and scale the end-to-end implementation and onboarding function. You'll lead a team of Implementation Managers with backgrounds in mechanical engineering and tech, balancing repeatable SaaS processes with flexibility for custom client needs. Key responsibilities include:
- Building and scaling repeatable workflows, playbooks, trainings, and systems for both white-glove enterprise and SMB onboardings
- Defining and operationalizing onboarding across organizational setup, workflow design, product configuration, and user training
- Leading and growing a rapidly expanding team of onsite and remote Implementation Managers across construction verticals
- Coaching domain experts and translating their knowledge into scalable processes
- Partnering with Sales and Client Success on handoffs and implementation scoping
- Working closely with Product and Engineering to identify friction points and influence the roadmap
- Driving time to value, product adoption, implementation efficiency, and consistency across accounts
- Establishing key metrics, forecasting, and operational visibility
- Delivering scalable training and enablement across virtual and onsite environments
- Acting as escalation point for complex or high-priority implementations
- Traveling onsite monthly to support client onboarding
Success milestones include ramping on the product and current implementations within 2 weeks, identifying key gaps and implementing core process changes by 30 days, and standing up scalable implementation processes with a strong operational foundation by 60 days.
REQUIREMENTS:
- Proven experience scaling or leading an implementation or onboarding team in a complex vertical SaaS environment
- Experience managing complex, multi-stakeholder deployments, ideally involving configurable products and/or custom workflows
- Track record implementing products requiring deep configuration and adaptation to existing client processes, including technical API integrations
- Experience building repeatable, scalable processes for SMB and self-serve segments
- Highly operational mindset with ability to build systems, not just manage projects
- Experience leading specialized or domain expert teams, balancing structure with autonomy
- Cross-functional collaboration skills with Product, Engineering, Sales, and Client Success
- Ability to translate between technical product teams and industry practitioners
- Comfort balancing speed and quality in fast-paced, high-growth environments
- Hands-on approach willing to dive into details when needed
- Structured, metrics-driven, focused on continuous improvement
Bonus: Construction tech, industrial, or legacy industry experience; experience building implementation functions from startup through scale.
