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Hippocratic AI is seeking a Director of HR Operations to build and scale the People function for a hypergrowth, mission-driven healthtech company. The company is developing the world's first healthcare-only, safety-focused LLM platform, recently raised $126M in Series C funding at a $3.5B valuation, and is backed by leading healthcare and AI investors.
In this role, you will serve as the heartbeat of the People engine, architecting systems, policies, programs, and processes that enable rapid scaling without compromising culture, trust, compliance, or mission. You will act as a critical bridge between the executive team and the broader workforce, translating people strategy into actionable, repeatable, and scalable operations.
Key responsibilities include:
**HR Operations & Systems Ownership:** Fully own and administer the People tech stack (e.g., HRIS such as Rippling), ensuring workflows, automations, integrations, data integrity, and reporting are reliable and scalable. Design intuitive processes that reduce friction and give employees confidence in HR systems. Manage the full employee lifecycle from onboarding through offboarding, including internal transitions, performance changes, and promotions. Maintain confidential employee records and ensure data accuracy for compliance and audits. Supervise and mentor HR and People Ops staff, providing leadership, coaching, and development.
**Compliance, Policies & Risk Management:** Ensure organizational compliance with federal, state, and local labor laws, regulations, and employment standards as the company expands across states. Own the employee handbook, develop and maintain HR policies and procedures, and update them as laws change or business needs evolve. Oversee regulatory filings, audits, and HR-related reporting requirements.
**Total Rewards Operations:** Manage benefits administration, compensation workflows, payroll coordination, and rewards programs with accuracy and confidentiality. Use market data and internal analytics to design competitive compensation and benefits plans.
**Employee Experience & Support:** Serve as a trusted, empathetic point of contact for employees, mediating disputes, supporting performance management, advising on disciplinary actions, and fostering fairness and openness. Build self-service resources, documentation, and tools that empower employees.
**Strategic People Operations & Scaling:** Collaborate with Finance on headcount planning, budgets, compensation, and growth forecasting. Work with leadership to align People strategy with business goals and scaling plans. Spot bottlenecks early, propose solutions, and introduce automations that enable fast scaling while maintaining core values.
**Reporting, Data & Analytics:** Maintain accurate HR reporting on headcount, turnover, compensation, benefits, compliance metrics, demographics, and trends. Leverage data analytics to inform strategy, detect potential issues, and drive continuous improvement.
The role requires five days per week onsite in the Palo Alto office to support fast collaboration and strong team culture.
**Requirements:**
Must-Have:
- 7+ years in People/HR Operations with at least 2+ years in leadership roles, with meaningful experience in fast-paced, high-growth startups
- Bachelor's degree in Human Resources, Business Administration, or a related field (advanced degree preferred)
- Experience in regulated industries (healthcare, AI, biotech, fintech)
- Deep functional knowledge across HR sub-functions: HR operations, total rewards, performance & talent management, compliance, HRIS, and employee relations
- Strong expertise with HRIS/People systems, especially Rippling—ability to design workflows, manage integrations, handle automations, and maintain data integrity
- Deeply hands-on approach with ability to build clean, reliable processes
- Strong foundation in multi-state employment (including hourly workforce), labor laws, and regulatory compliance
- Demonstrated ability to build scalable People Ops infrastructure in rapidly changing environments
- High emotional intelligence and impeccable judgment—trusted with sensitive information and complex situations
- Analytical mindset with strength in data, reporting, accuracy, and quality
- Calm, steady presence under pressure and change
- Onsite availability in Palo Alto, 5 days per week
- Passion for creating positive culture through operational excellence
Nice-to-Have:
- Experience partnering closely with Finance on headcount, compensation, and planning
- Experience with global expansion or international HR operations
- Background in companies scaling from early-stage (Series C and beyond) through hypergrowth
