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Director of Events Management

OpenAI - San Francisco, CA, United States - Hybrid - posted 2026-10-16

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OpenAI's Global Events & Experiences team brings people together around the company's technology, ideas, and mission. The team creates experiences that deepen understanding, build trust, and create meaningful connections across diverse audiences including developers, startups, founders, enterprise customers, executives, researchers, policymakers, and media. You will lead the event management arm of this team, reporting to the Global Head of Events. This is a people management role overseeing approximately 10 team members. You'll manage a diverse portfolio spanning flagship conferences, developer programs, executive gatherings, research events, and policy/media engagements. Key responsibilities include: - Lead, mentor, and develop the team through clear goals, candid feedback, career support, and company context. Make tough calls on priorities and performance while maintaining trust and high standards. - Partner with the Global Head of Events to prioritize projects, assess new requests, and allocate capacity across the portfolio, surfacing tradeoffs and recommending what to pursue, sequence, or defer. - Build efficient, consistent operations through clear intake processes, briefs, project plans, approval paths, and reusable tools and playbooks that reduce duplicated effort. - Manage agency partnerships including selection, scopes of work, onboarding, and performance reviews. Set clear expectations for quality, cost, and accountability. - Build deep understanding of each audience's needs and guide the team in translating insights into thoughtful hospitality, accessible experiences, and relevant content. - Develop expertise in OpenAI's brand and what attendees should take away from events. Bring a clear point of view on what great looks like and sharpen it with the team. - Align cross-functional partners across Marketing, GTM, Product, Research, Global Affairs, Communications, and executive teams on event goals, audiences, messaging, and decisions. - Partner with Creative Production and Technical Production leaders on clear responsibilities, handoffs, and shared plans. - Maintain visibility into budgets, timelines, dependencies, and risks across the portfolio. Help teams resolve issues early and escalate consequential decisions with clear recommendations. - Establish practical measures of event outcomes and operational health. Share progress and learnings with leadership, and turn audience feedback into improvements. Requirements: - 14+ years of experience in event management, including leading complex event portfolios and managing teams. - Substantial experience leading complex event portfolios across audiences and formats, with a track record of building capable teams and delivering through others. - Thoughtful people leadership skills: ability to build trust, coach with care and candor, handle difficult conversations constructively, and create a collaborative, low-ego team culture. - Systems-oriented approach to operations with strong judgment about which processes create clarity and efficiency. - Ability to build effective agency relationships and manage scopes, budgets, and performance while protecting quality. - Clear communication and cross-functional influence skills, bringing calm judgment to ambiguity, competing priorities, and high-visibility work. - Curiosity about AI and motivation aligned with OpenAI's mission. Strong instinct for storytelling, hospitality, and experiences that respect different audiences' needs. Occasional travel required.

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