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Zero Networks is seeking an experienced Director of Customer Engineering to lead the customer engineering team and drive technical success for North America-based clients. In this role, you will manage a team of customer engineers, oversee complex technical implementations, and serve as a strategic partner to the company's largest and most important customers across the region.
Key responsibilities include:
- Leading and managing a team of customer engineers
- Overseeing complex technical implementations and deployments
- Serving as a strategic technical partner to key enterprise customers
- Ensuring successful product adoption and customer onboarding
- Resolving technical challenges and escalations
- Identifying expansion opportunities through deep customer understanding and technical insights
- Driving customer success metrics and satisfaction
- Collaborating with product, sales, and support teams to enhance customer outcomes
Zero Networks helps companies take back control of their environments by protecting people, systems, and data while minimizing cyber-attack risk without requiring extensive resources. The company culture emphasizes being an elite group of "get it done" professionals focused on making security easy and accessible.
