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Assort Health is building AI agents that create continuous conversations for patients throughout their healthcare journey. The company has grown from 15 people in 2025 to 250+ by end of 2026, with 20x revenue growth in 15 months and $222M raised (including $120M Series C at $1.2B valuation). You'll lead the product and account management teams serving mid-market customers as the company scales its largest proprietary specialty dataset (285M patient interactions, 62K care protocols, 1.6M decision pathways).
In this Director role, you will:
- Lead and scale the APM (Account Product Manager) and ASM (Account Success Manager) teams serving mid-market customers, owning hiring standards, team structure, and career development as the organization grows.
- Own the mid-market launch process, including standard scoping, templates, configuration approaches, and time-to-launch targets.
- Manage portfolio performance across many concurrent accounts, tracking launch speed, agent performance, abandonment rates, hold times, conversion metrics, and staffing capacity. Build dashboards and reviews that surface problems early.
- Model capacity across launches and make go/no-go decisions when demand exceeds team capacity.
- Identify what should be standardized: when customer requests repeat, partner with Product and Engineering to convert them into standard capabilities.
- Partner with Sales on deal qualification and handoffs to ensure realistic scope and timelines.
- Personally step into at-risk launches and escalations, then fix the underlying process to prevent recurrence.
This is a high-ownership, high-pace role where you'll build a function while scaling it, with significant exposure to customers, product decisions, and operational metrics.
REQUIREMENTS:
- 8–10 years of experience across consulting, investment banking, or tech (ideally MBB, Goldman Sachs, JPMorgan, Morgan Stanley, Google, Amazon, or Meta), plus experience at a fast-growing tech company or startup.
- Strong product sense combined with real customer exposure. Product experience is a plus as long as you have worked closely with customers.
- Experience building repeatable delivery or onboarding processes, along with the metrics and tooling behind them.
- Proven people leadership: you have hired, developed, and managed teams through rapid growth.
- Analytical rigor. You define which metrics matter, model capacity, and present portfolio-level insights to senior leadership.
- Experience building or implementing AI solutions, or using AI to build agents and systems.
- Ownership mentality and speed. You get things done without waiting for a process to exist.
- Comfort with ambiguity. The pace is high, escalations are part of the job, and you'll build a function while it scales.
NICE TO HAVES:
- STEM degree or advanced degree.
- Healthcare experience, ideally in patient access, scheduling, contact center, or digital front door.
- Experience implementing software inside Epic or other EHRs.
- Familiarity with contact center and VOIP platforms (Genesys, NICE, Five9, Cisco, RingCentral, Twilio).
- Experience with AI governance, clinical safety, and responsible-AI review.
