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Assort Health is building AI agents that transform patient access and healthcare administration. The company has grown from 15 people in 2025 to 250+ by end of 2026, with revenue up 20x in 15 months and $222 million raised (including a recent $120 million Series C at $1.2 billion valuation). Assort has built the largest proprietary specialty dataset in healthcare: 285 million patient interactions, 62,000 care protocols, and 1.6 million decision pathways.
As Director of Agent Product Management for Enterprise & Strategic Accounts, you will lead and scale the Agent Product Manager (APM) and Agent Strategy Manager (ASM) teams serving Assort's largest multi-site and multi-product customers outside of health systems—including large specialty groups and multi-practice platforms. You own the hiring bar, team structure, and career development as the function grows.
Key responsibilities include:
- Lead and scale APM and ASM teams; own hiring, structure, and career development
- Serve as executive owner for largest accounts, working directly with customer VP and C-suite stakeholders
- Own rollout plans for each account: sequencing, capacity, dependencies, and tradeoff decisions
- Own portfolio performance metrics: time-to-launch, agent performance, abandonment, hold time, conversion, and staffing capacity
- Step into complex deployments and escalations; lead from the front
- Partner with Sales and Customer Success on handoffs, expansion, and renewal risk; push back when commitments exceed team capacity
- Build the Enterprise playbook: scoping, account planning, executive reporting, expansion strategies
- Bring field insights to Product and Engineering on strategic customer needs
A single rollout can span many locations and several use cases (inbound scheduling, outreach, referrals, intake, payments). These are long-term relationships, so you are accountable for both getting customers live and growing them over time.
REQUIREMENTS:
- 8 to 10 years across consulting, investment banking, or tech (ideally MBB, Goldman Sachs, JPMorgan, Morgan Stanley, Google, Amazon, or Meta), plus experience at a fast-growing tech company or startup
- Operator experience: founding a company, running operations, or holding GM or P&L responsibility (weighted heavily—role is closer to running a business than managing a product)
- Experience leading complex, multi-workstream enterprise rollouts and digital or AI transformations, including change management
- Executive presence with senior customer and cross-functional stakeholders; ability to brief frustrated executives clearly and lead with the headline
- Proven people leadership: hired, developed, and managed teams; can assess weekly whether team is on track
- Systems thinking and capacity modeling; ability to turn lessons from one account into reusable playbooks and plan team capacity across a portfolio
- Willingness to push back on customers, Sales, and leadership when commitments aren't realistic, while keeping relationships strong
- Experience building or implementing AI solutions, or using AI to build agents and systems
- Comfort with ambiguity; high pace and escalations are part of the role, as is building a function while it scales
NICE TO HAVES:
- STEM degree or advanced degree
- Healthcare experience, ideally in patient access, scheduling, contact center, or digital front door
- Experience implementing software inside Epic or other EHRs
- Familiarity with contact center and VOIP platforms (Genesys, NICE, Five9, Cisco, RingCentral, Twilio)
- Experience with AI governance, clinical safety, and responsible-AI review
