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Salary: USD 178,848 - 260,820 / annual
Oscar Health is seeking a Director, Member Experience Strategy to lead strategy, program design, and implementation for a specific department within the Member Experience team. Reporting to the Vice President of Member Experience, you will set the overall department strategy and deploy tactics to enhance program value and member outcomes.
Key responsibilities include:
- Setting, driving, and executing the department's strategy and vision to enhance the overall value and impact of the Member Experience Program, including identifying and evaluating new opportunities
- Understanding the competitive landscape, member needs, and relevant healthcare and consumer trends; serving as a thought leader for the Member Experience department
- Working cross-functionally to bring new ideas to life, building alignment and driving accountability through influence and indirect leadership
- Leading the planning and program management of key company and department strategy initiatives
- Owning and continuously evaluating the financial, operational, and performance metrics of the department
- Reporting to Senior Leadership on business health, strategic priorities, performance, risks, and required decisions
- Driving the budgeting process and fiscal performance of the team in partnership with the leadership team
- Developing and growing direct reports, ensuring colleagues receive clear direction, coaching, and professional development
- Complying with all applicable laws and regulations
Oscar is the first health insurance company built around a full-stack technology platform with a relentless focus on serving members. The company was founded in 2012 with a mission to create health insurance that behaves like a doctor in the family.
Work location: Hybrid. If you reside within 30 miles of a designated office, you work remotely; otherwise, you are required to be in the office 3 days per week, with Thursday being mandatory. Travel up to 10% is required.
Requirements:
- 10+ years of experience in healthcare strategy and operations, or related field
- 6+ years of management experience
- 3+ years of experience leading large-scale cross-functional initiatives
Bonus qualifications:
- Master's degree
- Clinical licensure
- Management consulting experience with a focus on healthcare
- Experience modeling in Excel or Google Sheets
- Experience in a growth-stage company
