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Salary: USD 185,320 - 231,650 / annual
Brex is seeking a Director of Marketing Operations to lead the systems, data, and operations that drive demand generation and qualified sales conversations. This role owns the end-to-end marketing funnel from lead capture through sales handoff, including qualification, enrichment, scoring, routing, automation, and measurement. You will partner with the Senior Director of Growth Marketing to build and scale the Marketing Operations team, establish the technical roadmap for a reliable and scalable funnel across enterprise sales and self-serve motions, and integrate with Capital One systems.
Key responsibilities include:
- Own the complete marketing funnel from demand capture through sales handoff, managing qualification, enrichment, scoring, routing, automation, and measurement
- Partner with SDR, RevOps, Product, Engineering, and Data Science to improve funnel throughput, speed-to-lead, conversion, and reliability
- Design scalable workflows across sales-led and self-serve motions, including Capital One lead sources
- Manage the marketing technology ecosystem and integrations (Marketo, Salesforce, LeanData, web/CMS, analytics, advertising, and GTM platforms)
- Set architecture and operating standards for scalable, reliable, and connected systems
- Lead major platform improvements and evaluate new capabilities (CDP, AI-enabled workflows)
- Own marketing and prospect data quality and governance (identity, enrichment, segmentation, taxonomy, attribution)
- Establish trusted funnel and performance measurement in partnership with RevOps, Finance, Data, and Engineering
- Translate data into actionable recommendations for marketing efficiency and investment decisions
- Lead and develop the Marketing Operations team, establishing priorities, operating rhythms, service levels, and accountability
- Build scalable processes for intake, prioritization, capacity planning, documentation, and execution
- Serve as a thought partner to Growth Marketing leadership and drive cross-functional alignment
The role is hybrid, based in one of Brex's hubs (San Francisco, New York, Seattle, Salt Lake City, or Vancouver), requiring a minimum of three coordinated days in the office per week (Monday, Wednesday, Thursday), with up to four weeks per year of fully remote work.
REQUIREMENTS:
- 8+ years in marketing operations, revenue operations, or growth operations, including 3+ years leading and developing a team
- Measurable improvements to lead-to-meeting conversion, with experience supporting both enterprise sales and self-serve/product-led motions
- Deep hands-on architecture experience in Marketo or equivalent marketing automation platform, plus strong Salesforce fluency and shared platform ownership with Revenue Operations
- Experience designing scalable lifecycle, scoring, routing, campaign taxonomy, and data governance practices
- Strong measurement judgment, including understanding attribution limitations, plus SQL and BI fluency to investigate performance independently
- Track record of using pipeline or forecast models to inform decisions and aligning cross-functional partners on execution
- Experience managing martech vendors and increasing team capacity through automation and reusable processes
- Experience running marketing systems as production infrastructure, including monitoring, incident response, and change control on revenue-facing workflows
- Experience running intake and prioritization for a team serving many internal stakeholders, with capacity planning that holds up under pressure
BONUS POINTS:
- Experience in fintech, financial services, or another regulated environment
- Technical partnership with Product and Engineering on signup flows or identity resolution
- Experience with holdouts, incrementality testing, or media mix modeling
- Experience with marketing financial planning and reporting
- AI or agent-assisted workflows with measurable results
- Hands-on experience with LeanData, Qualified, Hex, a customer data platform, or integration and workflow tools such as Retool
