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Kraken, one of the world's longest-standing crypto platforms (founded 2011, trusted by 10+ million users), is seeking a Director of Legal Operations to serve as the centralized owner of Legal's operations, technology, data, and execution.
This is a strategic leadership role responsible for modernizing and scaling Kraken's legal function as the company's regulatory footprint and business complexity grow. You will own Legal's operating model, technology stack, AI strategy, and financial management—transforming Legal from a reactive cost center into a strategic, data-driven partner to the business.
Key Responsibilities:
- Serve as DRI (Directly Responsible Individual) for Legal Operations, Legal Technology, and Legal AI strategy, execution, and governance
- Own Legal's operating model across workflows, processes, resourcing, and service delivery
- Manage budget planning, forecasting, accruals, and cost modeling in partnership with Finance
- Lead resourcing, capacity planning, headcount modeling, and make/buy/automate decisions
- Manage the legal technology stack (CLM, matter management, AI tools, knowledge management, intake, spend management)
- Evaluate AI tooling, drive build-vs-buy decisions, translate requirements into technical roadmaps, ensure secure deployment, and measure ROI
- Establish metrics, dashboards, and controls for workload, demand, spend, cycle times, efficiency, risk, and outcomes
- Design and operate intake, triage, and demand-management frameworks with prioritization models, service tiers, SLAs, and self-service pathways
- Optimize vendor and contractor management, spend controls, billing review, and performance measurement
- Design, implement, and adopt AI-enabled legal workflows at scale
- Evolve Legal's knowledge management strategy (playbooks, templates, decision trees) for reuse and automation
- Lead change management, training, and adoption for new processes, technologies, and AI systems
- Ensure compliance with regulatory, security, privacy, and compliance standards
- Enable attorneys to focus on legal judgment, strategy, and advisory work
This role requires someone who can operate in ambiguity, drive transformation in a high-growth environment, and influence legal leaders, executives, and technical teams.
Requirements:
- 10+ years in Legal Operations, legal technology, process design, finance-adjacent operations, or operational leadership
- Experience scaling legal operations, legal technology, financial management, and data-driven execution
- Experience driving automation and AI initiatives from strategy through deployment, governance, adoption, and ROI measurement
- Understanding of legal workflows (contracts, regulatory, litigation, investigations, intake, outside counsel management) and process redesign
- Hands-on experience optimizing legal technology platforms (CLM, matter management, spend management, intake, knowledge management, AI tools)
- Ability to translate requirements into technical roadmaps and operational plans
- Experience establishing metrics, dashboards, controls, and OKRs
- Strong communication skills to influence legal leaders, executives, and technical teams
- Ability to operate in ambiguity and lead transformation in high-growth environments
Nice to Haves:
- Experience in fintech, crypto, financial services, or regulated industries
- Background in enterprise AI governance, model risk management, or secure AI deployment
- People management experience in Legal Operations or adjacent functions
- Experience benchmarking Legal Operations practices, tooling, and cost structures against industry standards
