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Salary: USD 243,830 - 299,630 / annual
Roblox is seeking a Director of Law Enforcement & Critical Harms Operations to lead three key verticals within Roblox Safety Operations: Law Enforcement Operations, Critical Harms Investigations & Incident Management, and Critical Harms Product Support.
In this role, you will own these verticals including people management, coaching, and delivery of operational metrics such as SLA and quality. You'll lead the company's response to safety incidents by coordinating with cross-functional stakeholders, providing real-time communications to leadership, and driving post-incident Root Cause Analyses. You'll seek to understand and empathetically respond to law enforcement concerns while helping internally codify and scale learnings.
Key responsibilities include partnering with Legal, Public Policy, and other teams to implement new legal and regulatory requirements in operational workflows; collaborating with Engineering teams to scope, test, and launch enhanced internal compliance and investigations tooling; and building strong internal relationships across Legal & Advocacy, Safety, Product, and Communications teams to address law enforcement emergencies and platform safety escalations. You'll develop deep subject-matter expertise in Roblox's internal and external safety practices to identify and advocate for strategic safety enhancements.
Note: This role requires reviewing graphic, controversial, and offensive content in accordance with Roblox's handling policies and will require on-call support during weekends and holidays. The position is hybrid, based at Roblox headquarters in San Mateo, CA, with onsite presence required Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday.
REQUIREMENTS:
- 10+ years of leading exceptional safety operations in law enforcement, intelligence, government, or trust and safety
- Deep familiarity with U.S. and non-U.S. law enforcement response frameworks (e.g., U.S. Stored Communications Act, CLOUD Act, emergency disclosures, cross-border constraints)
- Experience owning and successfully leading others in high-pressure, sensitive, and complex investigations
- Proven track record managing high-volume operations queues and building standard operating procedures, training programs, QA frameworks, and operational dashboards
- Subject-matter expertise in child safety laws, policies, and considerations
- Excellent communication, leadership, and stakeholder management skills
- Ability to navigate ambiguity, overcome obstacles, and manage multiple high-profile, time-sensitive initiatives concurrently
- Unwavering integrity, collegiality, and grit
