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Salary: USD 143,650 - 211,250 / annual
Panorama Education is seeking a Director of Implementation to lead a transformation of how the company implements its products for clients. You will own the Implementation function end-to-end, leading a team of 12 (located in the US and Mexico) while redesigning processes, tooling, and cross-functional handoffs to deliver a client-centric implementation experience.
Key responsibilities include:
- Lead the Implementation team on staffing, performance management, hiring, and capacity planning
- Transform implementation around speed and client outcomes: reduce average implementation time from 6 weeks to 3 weeks for Surveys, Student Success, and Solara; from 14 weeks to 7 weeks for Panorama Pathways; reduce post-launch fixes and improve time-to-first-value
- Redesign the client implementation experience to use synchronous collaboration (live conversations, onsite work) and reduce back-and-forth friction
- Align implementation services with the broader client value-delivery model, working with Sales, Account Management, Project Management, and Solutions Architecture
- Maintain visibility into all active implementations and proactively surface risks, dependencies, and emerging challenges to cross-functional stakeholders
- Reimagine processes and tooling, including applying AI and first-principles thinking to improve operational efficiency
- Lead the team through significant organizational change and build an effective team-lead structure to develop additional leadership capacity
You will report to the Vice President, Adoption & Services.
Requirements:
- Experience leading a services team in a SaaS environment with direct responsibility for team performance and business outcomes; Implementation leadership experience preferred, though training or custom development experience may be relevant
- Personal experience doing implementation work and functional depth to lead practitioners, diagnose problems, and redesign work without needing to learn fundamentals on the job
- Strong technical acumen and demonstrated ability to use technology (including AI) to improve or transform operational processes relevant to enterprise SaaS implementation (platform integration, data transformation, solution architecture, ticket management, workflow design and optimization)
- Experience leading a complex team through meaningful operational or organizational change
- Ability to turn ambiguous business and client problems into clear priorities, operating decisions, and cross-team action
- Experience in K–12 SaaS edtech services or support (including familiarity with K12 leadership structures, K12 IT stack, and applicable data security and privacy regulations) strongly preferred but not required
