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Salary: USD 202,600 - 308,400 / annual
Dropbox is seeking a Director of GTM Business Systems to lead the team responsible for translating business strategy into scalable platform capabilities across the go-to-market organization. You will own the business management of the GTM platform portfolio, ensuring systems that power Marketing, Sales, Customer Success, and Support evolve in lockstep with business needs.
You will lead a team of embedded Business Platform Partners and Platform Administrators, serving as the primary bridge between business stakeholders and technical delivery teams. Your organization will partner closely with Revenue Operations, GTM Engineering, Technical Architecture, Marketing Operations, AI Strategy, and functional leaders to prioritize investments, shape platform roadmaps, govern change, and drive successful adoption of new capabilities.
Key responsibilities include owning the business roadmap for the GTM platform portfolio; translating business priorities into platform capabilities that improve productivity, customer experience, and operational scalability; balancing enhancements, technical debt, vendor capabilities, compliance needs, and long-term platform evolution; partnering with Revenue Operations and business leaders to ensure platform investments align with commercial priorities; standardizing AI-assisted requirements development and workflow analysis; building and leading a team of Business Platform Partners embedded within Marketing, Sales, and Customer Success & Support; establishing deep partnerships with business leaders to understand priorities and shape requirements; ensuring platform decisions are grounded in business value and aligned across functions; fostering a product mindset focused on delivering measurable business outcomes; establishing governance processes that evaluate, prioritize, and sequence platform investments; leading cross-functional prioritization across Revenue Operations, GTM Technology, Technical Architecture, Engineering, Analytics, Enablement, Finance, and Legal; ensuring platform requests are evaluated holistically across customer journeys; maintaining a healthy portfolio of strategic initiatives, continuous improvements, and operational enhancements; leading execution of complex platform initiatives spanning multiple business functions and technologies; coordinating delivery across engineering, architecture, operations, and business stakeholders; ensuring new capabilities are successfully implemented, adopted, and measured against expected business outcomes; removing organizational friction that slows execution or creates inconsistent user experiences; leading the Platform Administration organization responsible for configuration, administration, release readiness, and ongoing health of core GTM platforms; establishing standards for platform quality, governance, documentation, and operational excellence; ensuring platform configurations remain scalable, maintainable, and aligned with architectural standards; partnering with GTM Engineering and Technical Architecture to balance configuration, customization, and long-term maintainability; expanding AI-assisted platform administration, issue triage, and documentation; defining success metrics for new platform capabilities and measuring business outcomes following deployment; partnering with Enablement to ensure new capabilities are successfully adopted across GTM teams; establishing feedback loops that continuously improve workflows, simplify user experiences, and reduce manual effort; promoting standardization and reuse of capabilities across the GTM platform ecosystem; and building AI fluency and adoption expectations across the team.
Requirements:
- 10+ years of experience leading business systems, platform management, product management, business transformation, or GTM technology organizations
- Experience managing enterprise GTM platforms such as Salesforce, CPQ, Marketo, Zendesk, Planhat, Outreach, Clari, or similar technologies
- Proven experience leading cross-functional teams responsible for platform strategy, business process improvement, or enterprise transformation
- Demonstrated ability to translate business strategy into scalable technology capabilities
- Experience leading platform governance, roadmap prioritization, and business stakeholder management across multiple functions
- Strong understanding of commercial business processes spanning Marketing, Sales, Customer Success, and Support
- Experience partnering closely with engineering and technical architecture teams to deliver complex technology initiatives
- Exceptional communication and executive stakeholder management skills
- Demonstrated ability to lead organizational change and platform adoption at scale
Preferred qualifications include experience operating within a hybrid product-led growth (PLG) and sales-led GTM organization, and familiarity with AI-assisted workflows and platform administration.
