SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Cornerstone is seeking a Director of Global Partner Delivery to build and lead a formal global program enabling the Professional Services organization to scale through a high-performing ecosystem of delivery partners. This is a builder role with end-to-end accountability for establishing the operating model, standards, governance, and performance mechanisms required to deliver consistent customer outcomes through partners.
Key Responsibilities:
Build the Partner Delivery Program: Design and implement Cornerstone's global service delivery partner operating model, including program structure, roles, decision rights, engagement processes, and governance. Define clear partner segments and delivery models based on capability, geography, industry expertise, solution complexity, and customer needs. Establish criteria for partner selection, onboarding, certification, tiering, advancement, remediation, and offboarding. Develop a scalable lifecycle for managing partners from initial qualification through delivery readiness and ongoing performance. Clarify responsibilities across Services, Alliances, Sales, Customer Success, and partners throughout the customer lifecycle. Establish a capacity-planning model matching forecasted demand with qualified partner capability.
Establish Delivery Standards and Guardrails: Define minimum standards partners must meet to deliver Cornerstone services, including methodology, technical proficiency, project governance, documentation, security, and customer communications. Create delivery playbooks, quality gates, acceptance criteria, escalation protocols, and implementation controls. Partner with enablement teams to develop role-based training, certification, and continuing-readiness requirements. Establish requirements for complex, strategic, regulated, and migration-related programs. Create mechanisms to protect customer experience while allowing partner autonomy.
Govern Partner Performance and Quality: Implement a consistent performance-management framework with measurable standards for quality, customer outcomes, delivery predictability, and financial performance. Establish partner scorecards incorporating metrics such as customer satisfaction/NPS, time to value, on-time/on-budget delivery, milestone acceptance, first-pass quality, defect/rework/escalation rates, resource quality, forecast accuracy, gross margin, and customer adoption. Lead regular operational and quarterly business reviews with priority partners. Develop early-warning indicators for delivery risk. Establish corrective-action and remediation processes. Create closed-loop feedback connecting implementation results to enablement, methodology, product, and partner-management improvements.
Scale Partner-Led Delivery: Determine which services and customer segments are appropriate for partner-led, co-delivered, or Cornerstone-led delivery. Build a deliberate transition model for increasing partner delivery capacity. Develop repeatable service packages and delivery patterns. Coordinate with regional Services leaders to identify capacity gaps. Support new product introductions and strategic programs. Create a balanced portfolio reducing dependency on single partners.
Strengthen Commercial and Operational Discipline: Partner with Finance, Legal, Procurement, and Alliances to establish commercial standards, statements of work, rate structures, payment milestones, and quality protections. Improve economics and predictability while maintaining performance incentives. Define transparent, objective rules for opportunity assignment. Establish accurate reporting for partner capacity, utilization, pipeline, delivery status, financial performance, and customer risk. Evaluate total delivery economics including oversight, rework, and escalations. Support annual planning with data on partner performance and capacity.
Lead Cross-Functional Alignment: Serve as primary operational leader for partner-delivered services within Global Services. Build strong relationships with Alliances while maintaining clear accountability for delivery readiness and quality. Partner with Sales and Customer Success to set appropriate expectations and engage partners early. Work with Product and Engineering to improve implementation readiness. Represent partner-delivery performance, risks, and investment needs to senior leadership. Champion consistent, high-quality customer experience regardless of implementation performer.
First-Year Priorities: Assess current delivery partner portfolio, operating practices, performance, and coverage gaps. Define and launch the global service delivery partner operating model. Establish partner segmentation, tiering, readiness standards, and certification requirements. Implement standard scorecard and baseline performance across priority partners. Launch formal governance including operational reviews, quarterly business reviews, escalation management, and remediation processes. Establish delivery-quality gates and oversight requirements for strategic engagements. Create demand and capacity-planning process. Define initial portfolio of repeatable services suitable for partner-led delivery. Produce multi-year roadmap for increasing partner-delivered capacity and improving delivery economics.
Requirements:
- 10+ years of experience in professional services, enterprise software implementation, partner delivery, consulting operations, or related discipline
- At least 5 years of leadership experience managing service delivery programs, partner ecosystems, or complex global transformation initiatives
- Demonstrated success building or materially transforming a partner-delivery program—not solely managing alliance relationships
- Experience governing systems integrators, consulting firms, or outsourced delivery providers in an enterprise SaaS environment
- Strong understanding of implementation methodologies, project governance, quality management, resource planning, and customer-risk management
- Proven ability to translate strategy into operating processes, metrics, controls, and repeatable execution
- Experience developing partner scorecards, service-level expectations, certification standards, and performance-improvement plans
- Strong commercial and financial acumen, including experience with statements of work, rate structures, delivery margins, and partner economics
- Ability to influence senior stakeholders and align teams across Services, Alliances, Sales, Customer Success, Product, Finance, and Legal
- Experience operating across multiple regions, cultures, and delivery models
- Bachelor's degree or equivalent professional experience; advanced degree preferred
Preferred Qualifications:
- Experience with enterprise HR technology, learning-management platforms, talent solutions, or other complex SaaS products
- Experience scaling partner-led implementations, migrations, or managed services
- Familiarity with outcome-based services, standardized delivery packages, and milestone-based commercial models
- Experience applying automation and AI to improve implementation efficiency, quality management, or delivery oversight
- Background working for both a software provider and a systems integrator or consulting organization
- Relevant project, quality, or service-management certifications
