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myTomorrows is a global healthtech company that breaks down barriers for patients seeking treatment options by connecting patients, healthcare professionals, trial sites, and BioPharma companies. The company operates an AI-powered platform that simplifies access to drugs in development, with services including clinical trial patient recruitment, Expanded Access Program (EAP) management, and Real-World Data collection. With a presence in 134 countries, myTomorrows has supported over 17,000 patients and earned the trust of 60+ BioPharma companies.
As Director of Expanded Access Program Operations, you will own the end-to-end operational delivery of the EAP portfolio, integrating Program Management and Site Management into a scalable, outcome-driven model. You will report directly to the COO and serve as a core member of the Operations Leadership Team.
Key responsibilities include:
- Own the end-to-end operating model for EAP Program and Site Management, ensuring scalable and compliant delivery across geographies
- Translate strategy and portfolio forecasts into capacity planning, organizational design, and hiring priorities
- Build resilient coverage and escalation models to eliminate single points of failure
- Lead the EAP Program Management team to deliver consistent execution across clients and geographies
- Lead the EAP Site Management team to ensure strong site engagement, workload balance, and service performance
- Drive standardization and continuous improvement across processes, tooling, and operational excellence
- Set and run a strong governance rhythm with KPIs, performance reviews, risk management, and quality oversight
- Act as senior escalation point for complex delivery, regulatory, and stakeholder challenges
- Grow a bar-raising leadership bench through coaching, performance management, and succession planning
- Partner with Finance, People, and Operations on budgeting, workforce planning, and scale-up decisions
Success in the first 6 months means gaining full grip on the EAP portfolio and delivery realities; creating clarity across Program and Site Management; strengthening the operating model for consistency, speed, and resilience; delivering on the expected ramp-up of the EAP business; implementing a clear KPI rhythm with transparent reporting; improving capacity planning and coverage; making 1-2 concrete operational improvements; and becoming a trusted Operations Leadership Team member.
REQUIREMENTS:
- 8–10+ years of experience leading and managing expanded access programs
- Experience in a market access setting and with multi-country reimbursement strategies (preferred)
- Strong understanding of the EAP business with proven commercial and client service mindset
- Proven experience building and leading high-performance teams
- Demonstrated ability to lead managers and scale operational teams in complex settings
- Exceptionally strong understanding of compliance, regulatory frameworks, and operational requirements in the context of Expanded Access Programs
- Track record of operational excellence: scaling delivery, managing risk, and raising performance standards
- Strategic thinker with strong execution focus; ability to simplify complexity and drive outcomes
- Confident stakeholder manager who can align senior leaders and external partners
- High bar for quality and accountability with calm leadership under pressure
Geographic requirement: Open to candidates in The Netherlands, United Kingdom, Canada, and USA. For North American candidates, must reside within EST or CST time zones.
