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Banyan Software is seeking a Director of Customer Operations to lead the entire customer delivery function at HMM Deutschland GmbH, a specialist healthcare workflow processor serving major German statutory health insurers (GKV). This is a senior leadership role reporting directly to the CEO, central to the company's AI-driven operational transformation.
You will own three interconnected domains: (1) Leadership & Team — reset and professionalize the delivery function, establish clear standards and operating rhythms, hire and develop talent, and build a culture of delivery discipline; (2) Project Management Function — own the PM methodology end-to-end (governance gates, risk tracking, change control), lead the PM team, maintain a live portfolio view of all active projects, and act as the final escalation point for red/amber projects; (3) Key Account Relationship Ownership — serve as the senior relationship owner for the company's largest and highest-priority customer accounts, own account project plans, chair programme steering committees, maintain risk registers, and ensure contractual SLAs are met.
You will partner closely with the CPTO on technology delivery, work with Banyan's DACH Operating Partner on strategic priorities, and lead the business through a consequential AI-driven operational transformation while protecting the customer trust and SLA performance that define its market position. The role requires establishing clear accountability, driving consistent delivery discipline, coaching the next layer of leadership, and managing significant organizational change with clarity and pace.
HMM Deutschland GmbH recently joined the Banyan Software family and is entering an exciting new chapter, applying AI-driven process automation to strengthen operational excellence while deepening long-standing customer partnerships in the German statutory health system.
