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Extreme Networks is seeking a Director of Cloud Operations to lead cloud service operations across North America. This role reports to the VP of Engineering and is based in San Jose, CA (hybrid, 3 days/week onsite).
You will lead Cloud Operations teams across the U.S. and Canada, ensuring reliable and efficient production cloud services. Key responsibilities include:
• Lead and scale Cloud Operations teams across North America, driving reliable and efficient operations of production cloud services.
• Drive cloud infrastructure implementation and optimization across AWS, GCP, and Azure, focusing on reliability, scalability, security, performance, and cost efficiency.
• Design and implement secure cloud networking solutions across multi-cloud environments, including connectivity, traffic management, load balancing, and network security.
• Manage and optimize critical middleware and data services including PostgreSQL, Apache Ignite, Redis, Elasticsearch, Flink, ClickHouse, RabbitMQ, and Kafka.
• Serve as the primary escalation point for production issues, driving timely resolution, root cause analysis, and corrective actions.
• Lead resolution of customer-reported issues and production incidents in collaboration with Support, Development, QA, and other engineering teams.
• Ensure production cloud environments meet security and compliance requirements (ISO 27001, ISO 27017, ISO 27701, SOC 2, StateRAMP, FedRAMP).
• Review new service designs and production deployments to ensure operational readiness, scalability, reliability, security, and compliance.
• Analyze service performance and capacity, identify bottlenecks and operational risks, and drive improvement plans.
• Improve service availability, scalability, observability, and operational efficiency through automation, tooling, and process improvements.
• Build and scale the Cloud Operations organization by developing domain experts, strengthening technical capabilities, mentoring engineers, and developing future leaders.
• Foster strong cross-functional and cross-regional collaboration to maintain consistent operational excellence and 24/7 support across global time zones.
Extreme Networks serves over 50,000 customers globally, including half of the Fortune 50, across industries including business, hospitality, retail, transportation, education, government, healthcare, and manufacturing.
REQUIREMENTS:
• BS-level technical degree required; Computer Science or Engineering background preferred.
• 10+ years of experience in CloudOps/DevOps role and 7+ years of experience in a management role.
• Ability to drive big-picture goals while maintaining strong attention to detail.
• Experience architecting infrastructure for highly available, highly scalable cloud services.
• Hands-on experience with AWS or other public cloud (Azure, GCP, etc.).
• Knowledge of Linux, security, and networking fundamentals.
• Working knowledge of container-based architecture and deployment (Docker, Kubernetes).
• Working knowledge of deployment automation development (Ansible, Terraform, Helm).
• Experience diagnosing and resolving complex application problems.
• Working knowledge of Elasticsearch, PostgreSQL, Redis, Ignite, and RabbitMQ.
• Experience with monitoring tools (Nagios, Kibana, Prometheus).
• Experience with cloud security and compliance implementation.
• Strong sense of personal responsibility and accountability for delivering high-quality work, both personally and at team level.
• Comfortable working within a distributed team located in multiple time zones.
Note: The company is unable to sponsor or take over sponsorship of employment visas, including H-1B visas, at this time.
