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Cowbell Cyber is a Series C-funded cyber insurance innovator that uses AI-driven risk assessment and continuous underwriting to serve small and medium-sized enterprises (SMEs). The company compresses the insurance process from submission to issue in under 5 minutes and operates across the US, Canada, UK, and India with backing from 25+ reinsurance partners and Zurich Insurance.
The Director, Claims will lead a team of cyber claims professionals, setting departmental goals and strategies while ensuring accurate and timely adjudication of cyber claims. This role bridges internal stakeholders, external parties, and regulatory bodies to drive the claims process and deliver excellent customer service.
Key responsibilities include:
- Performing claims handling and management tasks: coverage investigations, coverage letters, external incident response team management, coverage and liability evaluation, claims reserve assessment, file maintenance, defense and coverage counsel management, reinsurance reporting, and claim disposition
- Proactively managing claims and litigation while delivering outstanding customer service
- Supporting the claims team and collaborating with company leadership
- Providing regular communication with customers, brokers, and cross-functional departments
- Preparing claim presentations (written and oral) and formulating action plans on complex claims
- Assisting with marketing claim services and conducting presentations to policyholders, brokers, reinsurers, and partners
- Identifying opportunities for process improvement, automation, and digital transformation
- Developing KPIs and metrics to evaluate claims department performance
- Conducting regular audits to ensure compliance with internal policies, regulatory requirements, and industry standards
- Staying updated on insurance regulations, laws, and industry best practices
- Developing and implementing internal controls and processes to meet regulatory requirements and maintain ethical standards
- Reviewing and analyzing claim files, particularly complex or high-value claims, and providing guidance to adjusters
- Monitoring claim trends, identifying emerging issues, and implementing strategies to improve efficiency, mitigate risk, and control costs
- Fostering a positive work culture, promoting teamwork, and providing professional development guidance
Requirements:
- Minimum 5+ years of cyber claims handling experience required
- Minimum 2 years of people leadership experience required
- Strong skills in coverage, claim evaluation, and negotiation
- Exceptional organizational and presentation skills
- Experience working in collaborative team environments and cross-functional teams
- JD preferred
