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Salary: USD 180,504 - 236,911 / annual
Oscar Health is seeking a Director, Business Operations & Strategy to join the Provider Operations and Experience team. This is a strategic leadership role responsible for building the long-term operational roadmap and addressing organizational challenges with rigor and tact. The Director will serve as a steward of process excellence, setting high operational standards across cross-functional stakeholders and acting as a connector of leadership communications focused on business process optimization and provider operations initiatives.
Key responsibilities include driving end-to-end operational excellence by measuring, monitoring, and executing strategies to reduce operational and financial risk while ensuring efficient, repeatable processes. The role involves leading large, multiple cross-functional work groups to support and optimize program processes while improving visibility into internal operations. You will leverage subject matter expertise to drive program standardization, operationalization, and issue resolution efforts in collaboration with key internal stakeholders.
Additional responsibilities include developing and presenting executive reporting materials to senior leadership on programs, projects, and strategic provider contracting initiatives; identifying risks and improvement opportunities for new provider operations programs; and maintaining awareness of external trends and industry benchmarking to drive iterative solutions. The Director will also serve as a bridge between the People team and the business, partnering on organizational structure and change management to enable high performance and organizational success. This role reports to the SVP, Provider Operations and Experience.
The position is based in the New York City office with a hybrid work schedule requiring 3 days in-office per week. Thursdays are mandatory for team meetings and events, with two additional flexible office days.
Requirements:
- 10+ years of experience in operations, business strategy, or project management
- 4+ years of experience in a high-growth environment
- Strong critical thinking skills with ability to evaluate and synthesize information into action
- Excellent communication skills providing clarity and confidence to key stakeholders
- Experience leading large-scale cross-functional initiatives within a healthcare organization
Bonus qualifications:
- Management consulting experience
- 4+ years of team management experience
