SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Vi is an enterprise AI platform for health serving Fortune 500 health providers, pharma, and consumer brands. The platform helps organizations maximize patient activation, engagement, operational excellence, and health outcomes through four product lines: Acquire, Engage, Operate, and Pulse. The company is backed by $125M+ in R&D and serves over 190 million members daily.
As Director of Account Management – Wellness, you will own the client relationship and delivery results for a portfolio of enterprise wellness accounts. This role requires deep product mastery combined with strong commercial acumen and client leadership.
Key Responsibilities:
- Own and grow client relationships, serving as the lead product and client partner for enterprise wellness accounts. Build trusted relationships with VP and C-suite stakeholders while maintaining close operational oversight to ensure delivery matches commitments.
- Master Vi's full product suite (Acquire, Engage, Operate, Augment, Pulse). Develop working knowledge of how each product line works mechanically, how they connect, and how to apply them to wellness client dynamics.
- Translate product capabilities into client value by helping clients understand what's possible, configuring solutions to their context, and connecting product features to business outcomes they care about.
- Drive revenue growth by converting POCs, securing upsells and cross-sells, and contributing to strong NRR (target 110%+).
- Retain and expand accounts through hands-on account stewardship. Identify risks early and resolve them proactively.
- Feed the product roadmap by surfacing patterns from your accounts, advocating for the right builds, and helping Vi's product evolve based on what wellness clients actually need.
- Partner across Client Performance, Product, and Solutions teams. Serve as connective tissue between client experience and internal prioritization.
- Translate platform data and outcomes into clear narratives for senior stakeholders, linking Vi's work to business results.
- Lead and develop team members with a player/coach mentality while owning your accounts fully.
You will be comfortable in product deep-dives and C-suite conversations. Revenue growth matters, but the engine behind that growth is product knowledge: understanding what Vi can do, helping clients unlock it, and feeding what you learn back into the roadmap.
Requirements:
- Product depth and curiosity: You want to understand how the product actually works, not just how to position it. You invest time in platform knowledge, ask good questions of the product team, and bring that understanding into every client conversation.
- Hands-on account ownership: You don't delegate your way through accounts. You're comfortable in the data, working a problem directly, and taking ownership of outcomes – not just relationships.
- Consultative mindset: You operate like a trusted advisor. You diagnose before you prescribe, and your recommendations are grounded in how the product actually works and what the client actually needs.
- Commercial awareness: You understand the business model and can manage renewals and expansions. Commercial outcomes matter, but they're a byproduct of doing the product and client work well.
- Strategic marketing and omnichannel literacy: Comfortable guiding clients through performance marketing and omnichannel engagement strategies. Understands member acquisition dynamics. CRM or call center experience is a plus.
- Stakeholder engagement: Experience working with VP/C-level stakeholders while staying connected to the operational layer where the work actually happens.
- High IQ and EQ: Strong ability to influence internal and external teams. You read rooms well and adapt accordingly.
- Startup DNA: Strategic, creative, and entrepreneurial. You build structure where there isn't any and thrive in ambiguity.
- Problem-solving skills: You identify and resolve issues before they escalate. You bring solutions, not status updates.
- Wellness industry knowledge: Familiarity with the wellness landscape is a nice to have.
