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Rippling is seeking a Director of Account Management to lead the remote US-based Account Management team within the Channel Account Management organization. You will coach and develop SMB Account Managers, staff and lead teams to meet company objectives for growth, margin, and customer retention, and be responsible for defining, managing, and executing key lifecycle events for customers across segments within the channel.
Key Responsibilities:
- Build strong account management teams that consistently meet and exceed quota
- Define and manage key customer lifecycle events for the SMB segment across three distinct verticals and track outcomes
- Provide leadership and direction to a high-performance team, including hiring, training, and pace setting
- Develop specific and targeted goals and quotas to expand and accelerate revenue opportunities
- Create, monitor, and manage key performance metrics
- Find innovative and creative ways to improve and increase performance
- Implement best practices to support consistent and consultative sales and client success processes
- Develop and refine an effective go-to-market strategy as the company expands
- Take an entrepreneurial approach, working collaboratively with the leadership team
About Rippling:
Rippling provides an integrated platform for HR, IT, and Finance, bringing together workforce systems like payroll, expenses, benefits, and computer management. The company has raised $1.4B+ from top investors including Kleiner Perkins, Founders Fund, and Sequoia, and was named one of America's best startup employers by Forbes.
Requirements:
- Minimum 5 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
- Previous experience as a top-performing account manager or sales executive
- Proven track record of team quota-attainment via new product sales and upgrades
- Proven leadership and people management skills
- Strong analytical skills and comfort with numbers
- Highly effective communicator with good people instincts; able to build trust and work well with diverse groups
- Eager for a hands-on role willing to take on projects outside comfort zone and learn quickly
- Highly organized, self-motivated, and detail-oriented with strong follow-through
- High integrity and enthusiasm for building a great company long-term
- Courage to challenge the status quo and fix broken processes
