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Viva.com is Europe's leading fintech bank for businesses, revolutionizing omnichannel payment acceptance through card issuance, lending, and deposit accounts across 22 EU countries. The company pioneered "Tap on Any Device" technology and operates as a regulated financial institution under the European FOS regime.
You will lead and develop a team of Client Relationship Representatives, ensuring alignment, engagement, and accountability across field and internal operations. Your responsibilities include:
- Coach, mentor, and unify your team while driving performance through feedback, training, and development opportunities
- Deliver exceptional customer experience by providing effective solutions to client requests
- Monitor team performance and oversee activity planning, time management, and operational execution
- Foster a collaborative, supportive, and results-oriented environment where the team can thrive
- Serve as the coordination point between clients, your team, and internal departments (Product, Operations, Compliance) to ensure seamless customer experience and continuous service improvement
This is a full-time permanent position (CDI via EOR) offering a competitive base salary plus performance-based bonus tied to individual and collective objectives. Benefits include 100% employer-covered health insurance and provident coverage, meal allowances, paid time off (RTT), and 100% coverage of maternity/paternity leave and birth bonuses.
Viva.com operates in a dynamic, fast-paced fintech environment with high cultural diversity and a motivated, international team.
**Requirements:**
- 7+ years of proven experience in commercial development, strategic partnership creation, and complex client portfolio management in dynamic environments, ideally in financial services
- Knowledge of financial products and services with strong negotiation, objection handling, and commercial development skills
- Proficiency with CRM tools and digital processes; strong interest in AI-based solutions to optimize decision-making, operational efficiency, and customer engagement
- Confirmed experience managing teams and coordinating commercial development initiatives in demanding, results-oriented environments
- Fluent in English and French with excellent interpersonal, organizational, and communication skills
