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Viva.com is Europe's first Tech Bank for Businesses, licensed by the Bank of Greece and operating under the EU FOS regime across 22 EU countries. The company revolutionizes omnichannel payment acceptance through card issuing, loans, deposit accounts, and pioneering Tap on Any Device technology. Viva.com has built a dynamic ecosystem of over 450 tech partners and connects directly to local payment schemes and alternative payment methods across the continent.
We are seeking an experienced Direct Team Leader to oversee and lead our Client Relationship Representatives team based in the North West region. You will be responsible for leading, managing, and motivating the field-based team while developing and implementing strategies to achieve team targets and goals. Your key responsibilities include ensuring outstanding customer service and satisfaction, monitoring and evaluating team performance with constructive feedback and training, handling escalated client issues with professionalism and resilience, maintaining organized schedule and diary management, and fostering a collaborative and supportive team environment. You should demonstrate interest in AI-powered tools and openness to promoting work in AI-enhanced environments.
This is a permanent contract role via an Employer of Record (EOR) offering an attractive performance-based bonus linked to individual targets and boosted by collective goals, plus a comprehensive benefits package including allowances and group medical plan coverage. You will work with a highly motivated team in a dynamic, fast-paced fintech environment with strong cultural diversity and international exposure.
**Requirements:**
- Minimum 5+ years of experience in business development within a fast-paced environment, preferably in a financial services institution
- Understanding of financial products/services features and advantages
- Experience working with Customer Relationship Management (CRM) systems
- Proven leadership and team management experience
- Proven track record in business development and business services promotional activities
- Resiliency and ability to handle objections effectively
- Computer literacy and an AI tech mindset
- Excellent communication and interpersonal skills
- Fluent in English and Italian
